Stephanie Ward
Cantonment,FL
Summary
Provides excellent customer support by resolving inquiries, processing transactions, educating members on services, and resolving complaints, often using CRM tools and strong communication to build satisfaction ,loyalty, communication, empathy, problem-solving, and efficiency, with quantifiable achievements like high satisfaction rates or increased retention showing impact. Excellent communicator with good organizational skills , problem-solving, integrity, and conflict resolution.
Overview
2026
2026
years of professional experience
Work History
Personal Shopper
Walmart
Pensacola, FL
07.2025 - Current
- Order Fulfillment: Locating, selecting, and packaging items for online customer orders, checking for quality, expiration dates, and accuracy.
- Customer Service: Communicating with customers about substitutions for out-of-stock items, resolving concerns, and ensuring satisfaction.
- Staging & Dispensing: Preparing orders for pickup or delivery, staging them in designated areas, and handing them off to customers or delivery drivers.
- Store Maintenance: Maintaining organization in the pickup/delivery area, stocking shelves, and ensuring displays meet company standards.
- Documentation: Completing necessary paperwork, logs, and digital records for orders.
Member Service Representative
Navy Federal Credit Union/Tential
Pensacola, FL
04.2024 - 04.2025
- Member Support: Provide comprehensive service for checking, savings, certificates, IRAs, loans, and credit/debit cards.
- Transactions: Process daily transactions like deposits, withdrawals, check cashing, and loan payments.
- Account Management: Assist with opening, maintaining, transferring, and closing accounts.
- Counseling & Education: Advise members on product features, benefits, and how they meet their needs, identifying cross-selling opportunities.
- Problem Resolution: Research and resolve account discrepancies and complex service requests. Analyzing and resolving discrepancies in member accounts and loans.
- Cash Handling: Securely handle cash and negotiable instruments, potentially including vault duties.
- Teamwork: Support colleagues by sharing knowledge and assisting with tasks, including training junior members
- Product Expertise: Counseling members on the full range of products (deposits, loans, credit cards) and identifying cross-selling opportunities.
- Application Processing: Assisting members with submitting applications for loans, credit cards, and overdraft protection.
- Advanced Transactions: Performing moderately complex platform banking functions (vault operations, cash handling).
- Mentorship: Providing guidance and assistance to Level I representatives.
- Compliance: Understanding and adhering to federal and institutional regulations.
- Excellent verbal & written communication.
- Strong problem-solving and composure.
- Accuracy with numbers and math.
- Ability to navigate multiple computer systems.
- Customer/member service experience (retail banking/financial setting preferred).
Independent Contractor
CLS
Pensacola, FL
2018 - 03.2024
- Property Maintenance: Mow and clean overgrown vacant properties, clear land, remove trash, debris, abandoned tires, and deal with junk/inoperable vehicles.
- Code Compliance: Enforce local codes (like the Land Development Code) and Florida Statutes related to property maintenance, nuisances, and public health/safety.
- Specific Violations: Address issues with signs, fences, and mosquito breeding grounds.
- Master Plan Programs: For construction-related projects, contractors might participate in programs requiring pre-approved drawings and compliance with building codes.
- Working with the County: Contractors work under the county's guidance, often responding to complaints or proactive initiatives, and must adhere to all county rules.
Caregiver
Home Health Care Giver
Pensacola, FL
07.2014 - 03.2024
- Helped patient perform daily tasks
- Provided food and drink for patient
- Administered medication for patient
- Provided emotional support for patient
Jewelry Sales Associate
Walmart
Pensacola, FL
07.2017 - 06.2022
- Maintained an organized and clean store environment, including dusting displays regularly.
- Greeted customers and provided excellent customer service.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Greeted customers and provided product information.
- Merchandised and signed apparel areas with consistent visual merchandising approach.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
Childcare Provider
Self Employed Services
Pensacola, FL
03.2010 - 03.2021
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Helped develop motor skills through active playtime activities like running, jumping.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Head Cashier
Grocery Outlet
09.2013 - 06.2015
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
Dollar Tree
Pensacola, FL
08.2010 - 06.2011
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
Kentucky Fried Chicken
Pensacola, FL
01.2008 - 07.2010
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Crew Member
Wendy’s Restaurant
Pensacola, FL
03.2003 - 01.2010
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Checked expiration dates on all products before serving them to customers.
- Performed cashier duties such as taking orders collecting payments and providing change
Crew Member
Popeyes Lousiana Kitchen
Pensacola, FL
07.2006 - 12.2009
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Checked expiration dates on all products before serving them to customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
High School Diploma - General Studies
Penn Foster
Pensacola, FLSkills
Customer care
Child Supervision
Money handling electronic payments and transfers
Cash handling
Adaptability
Stocking and organizing
Age-Appropriate Activities
Interpersonal Relationships
Mobility Assistance
Compassionate client care
Basic Housekeeping
Care Plan Adherence
Dependable and Responsible
Medication Administration
Emotional Support
Daily living assistance
Relationship Building
Elderly Care
Time Management
Typing
Empathy
Technically Aptitude
Problem solving
Integrity
Member focus
Detail oriented
Timeline
Personal Shopper
Walmart
07.2025 - Current
Member Service Representative
Navy Federal Credit Union/Tential
04.2024 - 04.2025
Jewelry Sales Associate
Walmart
07.2017 - 06.2022
Caregiver
Home Health Care Giver
07.2014 - 03.2024
Head Cashier
Grocery Outlet
09.2013 - 06.2015
Cashier
Dollar Tree
08.2010 - 06.2011
Childcare Provider
Self Employed Services
03.2010 - 03.2021
Kentucky Fried Chicken
01.2008 - 07.2010
Crew Member
Popeyes Lousiana Kitchen
07.2006 - 12.2009
Crew Member
Wendy’s Restaurant
03.2003 - 01.2010
Independent Contractor
CLS
2018 - 03.2024
High School Diploma - General Studies
Penn Foster