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COMPTIA A+/Server +/ITIL Certified/Network+ Certified IT Professional with experience in providing world-class customer service, Tier 2/3/4 support, and change management services with a superior foundation. Tech Support/Customer Service Specialist/Help Desk/Desktop Support providing support in person, on the phone, remote and desk side visits. Desktop/Service/Help desk Engineer/System Administrator with over 10+ years hands-on experience in Tier 2/3/4 level troubleshooting methodology. AR/VR support software development cycle for CI/CD across company studios. Windows 10+, Mac OSX13.2.1: Ventura, JAMF Pro, Windows Server 2022 R2 and Office 365. Experience in Administration of Google Workspace, Zendesk, Okta, Jenkins, JIRA, Confluence, Google Authenticator, G Suite, Global Protect, Creston, VMware, GCP, Sophos End Point Solution, AirWatch, Asana, Salesforce, Zendesk, Zoom, Exchange Server 2020, Tableau, G-suite products Gmail, Google Docs, Google Sheets, SurveyMonkey, Sentinel One, Microsoft Intune, Slack, Zoom, MS Teams, Office 365 administration, Active Directory, Perforce, Splunk, Workspace One, JAMF Pro, Entune, AWS, GCP, Azure, SQL and SCCM. Effective communication with technical and non-technical customers and clients as needed. VIP “White Glove” supporting the Executive Team and the Executive Assistants. AV technology support such as Crestron, LifeSize, Zoom, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs.

Experienced IT professional with a strong track record of supporting mission-critical technology operations in federal and high-security environments. Skilled in managing user accounts, network rights, and system access; configuring and maintaining hardware, software, and network systems; and delivering high-quality technical support for business and legal applications. Adept at diagnosing and resolving interoperability issues, optimizing system performance, and ensuring compliance with security and operational standards.

Results-oriented IT professional with a Secret Security Clearance and a strong record of managing technical projects for U.S. Air Force and Navy installations. Skilled in systems administration, infrastructure upgrades, and cross-team coordination to deliver secure, reliable IT solutions. Leverages a unique background as a licensed general contractor—experienced in reading blueprints, scheduling subcontractors, and managing end-to-end construction projects—to bring exceptional organization, planning, and stakeholder management skills to technology initiatives. Holds CompTIA Security+ certification and a deep commitment to quality, security, and mission success.

Dedicated IT Engineer with 8 years experience in Information Technology, with 5 years of demonstrated success in IT Security including identity and access management and network access control. Proven success in SSO user account and application management, SSO SaaS application integrations, and role-based access control application assignments while providing excellent customer service. Superior communication and problem-solving skills utilized to ensure all end user and company needs are met. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in IT Security.

Keith Dickerson

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System Administrator III

Information Technology Specialist

System Administrator II

System Administrator II

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System Administrator III

System Administrator II

System Administrator II

Information Technology Specialist

Some College (No Degree) -

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