Hi, I’m
Angela Sturdivant
Jacksonville,FL
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at Concentrix. Skilled in IOS operating systems and Mac OS, with a strong work ethic and exceptional teamwork abilities. Achieved significant performance improvements by coaching teams and leveraging quality control expertise.
Overview
11
years of professional experience
1
Certification
Work History
Nike Factory Store
Athlete
11.2022 - Current
Job overview
- Handled merchandise returns and exchanges efficiently, maintaining positive relationships with customers during potentially challenging interactions.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for each customer.
- Increased customer satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
- Collaborated with team members to achieve monthly sales targets, contributing to overall success of store.
- Stayed informed on industry trends and new products, enabling effective communication with customers about cutting-edge athletic gear.
Adecco
IHA Recruiter- Temporary
10.2023 - 03.2024
Job overview
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in timely manner to meet client staffing needs efficiently.
Availity
Client Technical Support Associate
08.2022 - 10.2023
Job overview
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Break down and evaluate user problems, using test scripts, personal expertise, and probing questions.
Concentrix
Team Lead
06.2019 - 08.2022
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 25, engaged in quality assurance and performance development.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Trained new team members by relaying information on company procedures and safety requirements.
Concentrix
Senior Advisor
01.2018 - 06.2019
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Labcorp
Patient Billing Specialist
02.2014 - 11.2017
Job overview
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Prepared billing statements for patients and verified correct diagnostic coding.
Education
Walter Hines Page High SchoolGreensboro, NC
High School Diploma
06.2006
Skills
- Production monitoring
- Quality control
- Workplace safety
- Performance improvement
- Knowledgeable in IOS operating system and Mac os systems
- Strong Work Ethic
- Time Management
- Teamwork and Cooperation
Timeline
IHA Recruiter- Temporary
Adecco
10.2023 - 03.2024
Athlete
Nike Factory Store
11.2022 - Current
Client Technical Support Associate
Availity
08.2022 - 10.2023
Team Lead
Concentrix
06.2019 - 08.2022
Senior Advisor
Concentrix
01.2018 - 06.2019
Patient Billing Specialist
Labcorp
02.2014 - 11.2017
Walter Hines Page High School
High School Diploma