Keith Early
Rutherfordton,NC
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Wells Fargo and other esteemed companies. Excelled in building customer loyalty through exceptional service, managing high-stress situations with grace, and leading teams with encouraging coaching. Skilled in time management and credit analysis, consistently enhancing customer satisfaction and team efficiency.
Overview
4
4
years of professional experience
Work History
Barista
Crossroads Ice Cream & Coffee
09.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server
Zoes Place
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Credit Card Specialist
Wells Fargo
10.2022 - 05.2023
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
Customer Service Representative
CosmoProf
04.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Biology
Isothermal Community College
Rutherfordton, NC12-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Problem-solving
Timeline
Barista
Crossroads Ice Cream & Coffee
09.2024 - Current
Server
Zoes Place
05.2024 - 09.2024
Credit Card Specialist
Wells Fargo
10.2022 - 05.2023
Customer Service Representative
CosmoProf
04.2021 - 10.2022
Associate of Science - Biology
Isothermal Community College
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