Keith Edwards
Clayton,NC
Summary
Dynamic Operations Manager able to develop and implement comprehensive business strategies, solid execution plans, and effective policies and procedures; Facilitates contract negotiation and implementation of training programs that support continuous improvement; Strong, leader able to motivate teams and instill project ownership; Thrives in accuracy-critical environments that demand high-quality communication; Possesses distinct analytical capability and demonstrates unwavering commitment to business stability and growth
Overview
22
22
years of professional experience
Work History
Assistant Store Manager of Operations
The Home Depot Inc
11.2023 - Current
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Night Replenishment Manager/Night Operations Mgr
The Home Depot Inc
03.2022 - 11.2023
- Enhanced operational efficiency by working directly with dayside Store Management and Supervisors.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Championed a culture of continuous learning among the replenishment team through skill development and knowledge sharing.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Pro Department Supervisor
The Home Depot Inc
04.2021 - 03.2022
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Assisted in developing schedules to maintain coverage levels for expected demands.
MET SUP
The Home Depot Inc
12.2019 - 04.2021
- Lead and influenced a team of Merchandising Execution Associates in daily work priorities.
- Built strong relationships with the MET team while monitoring team performance and driving key metrics such as safety, quality and productivity.
- Provided new hire training and support to new MET associates within the store.
President/Owner
Nova blu Bottled Water Co
03.2012 - 12.2019
- Self motivated and self starter
- Grew the Nova Blu Business from0 customers to close to200 customers in5 years
- Increased revenues from $0.00 to Over $100,000.00 in7 years
- Customer service oriented
- Held Nova Blu customer attrition rate below1.5% every year for6 years
- Developed a customers satisfaction survey to keep open lines of communication with all customers
- Dealt with any customer problem quickly to reduce chances of customer quits
- Identified new opportunities and maintained existing arrangements with suppliers and partners while collaborating with the production company to reduce damage and overall cost
- Kept accurate financial records relating to sales, income, taxes and losses
Area/Regional Manager
DS Waters of America, Inc. / DS Services of America, Inc.
02.2004 - 03.2012
- Drove sales/operational performance to deliver efficiencies that enabled sustainable growth
- Added over1600 new customers in4 years
- Lead the initiative of superior customer service increasing our customers satisfaction level from32nd in the country to3rd overall in3 years
- Improved processes in route delivery, route management and production efficiency decreasing costs in all departments by more than18% in2 years
- Provided financial leadership and education to front line managers in all departments (route sales, sales, production and coffee/POU)
- Reported directly to Owners/CEO on all matters relating to short and long term impact to the company
- Responsible for all financial monthly reviews
- Provided correction plans to the CEO/CFO for all departments that did not meet monthly financial and customer growth goals
- Ensured all management received training and development to reach their personal and financial goals
Area/Regional Manager
Coke/Bleu Water Company
09.2002 - 02.2004
- Drove sales performance to deliver sustainable customer growth
- Added over250 new customers in less than2 years
- Improved routing structure and efficiencies for the New York, Maryland and Pittsburgh markets
- Reduced the number of routes from11 to8
- Reduced route costs by7% and increased customer density
- Provided financial leadership and education to front line managers in all departments (route sales and sales)
- Reported directly to President on all operational issues that could have a substantial financial impact on the company and owners
- Provided monthly sales and financial reviews to the owners of the company
- Provided long term correction plans to the owners to improve overall business health
- Involved in the process of reducing company assets and locations for the overall sale of the company
Education
Bachelor of Science - Business Administration
Springfield College
Springfield, Massachusetts05.1991
Skills
- Problem Solving Advanced
- Strategic Team Guidance
- Results-Oriented Advanced
- Change Proficient in Management Strategies
- Advanced Customer Support
- Microsoft office Intermediate
Timeline
Assistant Store Manager of Operations
The Home Depot Inc
11.2023 - Current
Night Replenishment Manager/Night Operations Mgr
The Home Depot Inc
03.2022 - 11.2023
Pro Department Supervisor
The Home Depot Inc
04.2021 - 03.2022
MET SUP
The Home Depot Inc
12.2019 - 04.2021
President/Owner
Nova blu Bottled Water Co
03.2012 - 12.2019
Area/Regional Manager
DS Waters of America, Inc. / DS Services of America, Inc.
02.2004 - 03.2012
Area/Regional Manager
Coke/Bleu Water Company
09.2002 - 02.2004
Bachelor of Science - Business Administration
Springfield College
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