KEITH ELSON
Mesa,WA
Summary
Auto Collision Estimator with a strong history at Crash Champions, achieving $1.35M in sales. Expertise in CCCOne software enhances operational efficiency and team performance. Proven ability to cultivate customer loyalty through effective communication and service. Consistently delivers results in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Collision Estimator
Crash Champions
Gilbert, US
08.2023 - Current
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Generated $1,350,000 of sales revenue in 2024, which was ranked #13 out of over 1500 auto collision estimators.
- Advised customers and earned trust through attentive communication.
- Utilized CCCOne to write correct estimates of repair costs.
General Manager
Caliber Collision
Scottsdale, US
06.2022 - 08.2023
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Cultivated the highest levels of customer satisfaction seen locally for Caliber, earning 100% NPS Scores as a repair facility for the entire 2023 I was there.
- Used customer feedback for improving operations and building brand loyalty.
Auto Collision Estimator
Caliber Collision
Scottsdale, US
07.2021 - 06.2022
- Earned a promotion by performing at the highest levels in my market against my peers at Caliber.
General Manager
Service King Collision Center
Scottsdale, AZ
03.2019 - 07.2021
- Formed and sustained strategic relationships with clients.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
BACHELOR OF SCIENCE (B.S.) - ECONOMICS
Arizona State University
Tempe, AZ, US05.2004
Skills
- Customer service
- Excellent communication
- Listening skills
- Multitasking and organization
- Strong work ethic
- Brand loyalty building
- CCCOne software
- Professional demeanor
- Team building
Certification
- Property and Casualty Insurance License
- I-Car Gold Certified
References
- DYLAN ROBISON, Regional Manager, Caliber Collision, (801) 726-7777, dylan.robison@calibercollision.com
- PAUL BRADFORD, Regional Manager, Caliber Collision, (602) 980-3914, paul.bradford@calibercollision.com
- TIMOTHY DAVIS, General Manager, Caliber Collision, (480) 432-3489, timothy.davis@calibercollision.com
Timeline
Auto Collision Estimator
Crash Champions
08.2023 - Current
General Manager
Caliber Collision
06.2022 - 08.2023
Auto Collision Estimator
Caliber Collision
07.2021 - 06.2022
General Manager
Service King Collision Center
03.2019 - 07.2021
BACHELOR OF SCIENCE (B.S.) - ECONOMICS
Arizona State University
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