KEITH FRAKES
Mayview,MO
Summary
Dynamic Department Supervisor at The Home Depot with expertise in stock management and process development. Proven track record of enhancing team performance and achieving revenue targets through strategic growth planning and effective communication. Skilled in optimizing operations and fostering a collaborative work environment, consistently exceeding expectations.
Overview
13
13
years of professional experience
Work History
Department Supervisor
The Home Depot
Blue Springs, MO, United States
05.2023 - 03.2025
- Filled in for upper management, handling routine operations, and special projects with knowledgeable leadership
- Maintained sales floor presence, greeted customers, answered questions, and assisted with purchases
- Organized workflow, delegated tasks, and monitored performance to achieve goals
- Fostered positive work environment by promoting teamwork and open communication among staff members
- Motivated team performance with hands-on leadership style
- Developed and implemented departmental policies and procedures, resulting in improved efficiency
- Monitored inventory levels and maintained accurate stock records
- Coordinated with Human Resources regarding staffing needs, disciplinary actions, or personnel changes within department
- Implemented promotional campaigns or sales events to boost department revenue
- Oversaw employee scheduling, delegating tasks to staff members based on skillsets and availability
- Trained new hires on company protocols, software systems, and job responsibilities
- Monitored inventory levels, placing orders for products or supplies as needed
- Facilitated team meetings to discuss goals, progress updates, and areas for improvement
- Ensured compliance with company policies and industry regulations within department
- Collaborated with other managers to develop cross-departmental strategies for growth and success
- Conducted regular performance reviews for employees, providing feedback and addressing concerns
- Addressed customer complaints or issues promptly, working toward satisfactory resolutions
- Managed daily operations of department, ensuring smooth workflow and productivity
- Analyzed sales data to identify trends and optimize department performance
- Reduced resource waste and inefficiencies to support budget control measures
- Developed relationships with vendors or suppliers to ensure quality products at competitive prices
- Improved team performance with ambitious goals, strategizing ways to help each employee exceed targets
- Controlled costs by revamping procedures to eliminate waste and improve efficiency
- Enhanced operations by translating senior management directives into actionable department policies
- Boosted employee morale with improved training and mentoring processes
- Surpassed department performance expectations by empowering staff with knowledge to handle diverse issues
- Maintained operations continuity by overseeing daily opening, closing and shift change tasks
- Exceeded production targets consistently, coordinating schedules, assignments and resources to adapt to changing demands
- Maintained attractive, well-organized displays with regular resets
- Authorized special actions for returns, exchanges and refunds
- Minimized store losses by training team members how to spot and prevent theft
- Turned senior management directives into actionable policies for front-line associates
- Offered feedback to senior management on strategies for increasing sales, expanding markets and promoting business
- Enhanced customer satisfaction by enforcing service-oriented policies
- Achieved revenue targets by coaching employees on promotional strategies
- Followed strict health and safety standards for employee and consumer protection
- Helped management plan and implement successful advertising campaigns
- Directed team members in regular cleaning to maintain optimal store appearance
- Completed inventory cycle counts and audits to maintain accurate records
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points
- Kept employees satisfied and working hard through consistent training, mentoring, and support
- Established performance goals for employees and encouraged continuous improvement
- Worked alongside associates to consistently accomplish daily team goals
- Requested new stock to meet customer demand and maximize sales
- Enforced store policies and implemented corrective actions with employees
- Trained employees to capitalize on sales and service opportunities with proactive approaches
Owner
Dixie Construction
Mayview, MO
05.2012 - 03.2021
Education
Certificate Of Technical Studies - Advanced Welding
Job Corps
Salt Lake City, UTCertification - marine mechanics and watercraft
Marine Mechanics Institute
ORLANDO, Florida04.2017
Skills
- Process and procedure development
- Growth planning
- Recovery management
- Detail Oriented
- Manage Safety
- Quality Service
- Sales Growth
- Team Player
- Personnel Development
- Clear Communication
- Excellent Customer Service
- Safety And Security
- Opening And Closing
- Customer Service Standards
- Customer Experience
- Product Presentation
- Networking
- Retail Operations
Accomplishments
- Documented and resolved suspected loss which led to impressive invintory results.
- Achieved department unity by completing Task with accuracy and efficiency.
- Achieved department unity through effectively coaching consistantly,and ensuring all associates were aware of sop.
Timeline
Department Supervisor
The Home Depot
05.2023 - 03.2025
Owner
Dixie Construction
05.2012 - 03.2021
Certification - marine mechanics and watercraft
Marine Mechanics Institute
Certificate Of Technical Studies - Advanced Welding
Job Corps