Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Keith Gagnon

LANCASTER,MA

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Lead Field Service Technician

Branchserv / Convergint
Bethel, CT
04.2018 - Current
  • Diagnosed and resolved complex customer issues using troubleshooting skills.
  • Maintained accurate records of service calls, parts used, time spent.
  • Assisted junior technicians with installation and repair services as needed.
  • Conducted training sessions for new technicians on proper use of tools and equipment.
  • Developed strong working relationships with customers through proactive communication regarding their service needs.
  • Participated in weekly meetings with management staff to discuss upcoming projects and review current progress.
  • Performed annual and preventive system service maintenance.

Lead Service Technician

ADT / Brinks Home Security
Aubrn, MA
04.2006 - 04.2018
  • Assisted with the design, installation, configuration, testing, and maintenance of Alarm / Video systems.
  • Performed troubleshooting to identify root cause of equipment malfunctions.
  • Installed and configured alarm systems in residential and commercial properties.
  • Tested existing alarm systems to identify any potential malfunctions or problems.

Journeyman Electrician

Durning Electric & Security
Mansfield, MA
01.1999 - 04.2006
  • Installed electrical systems in residential and commercial buildings according to plans and specifications.
  • Conducted tests on electrical components, circuits, and systems to ensure compliance with safety standards.
  • Performed maintenance on existing electrical wiring and equipment.

Education

Electrical Wiring

Assabet Valley Regional Technical School
Marlborough, MA
06-1992

Skills

  • DMP Certified
  • DSC Alarm Systems
  • Caddx and Ge Command Systems
  • Verint Certified Trainer
  • March network Certified
  • Honeywell alarm systems
  • Hanwha, Hikvision, Axis cameras

Certification

  • Journeyman Electricians License EST. 2005

Affiliations

  • Chainsaw Carving
  • Photography
  • Woodworking
  • Carpentry

Timeline

Lead Field Service Technician

Branchserv / Convergint
04.2018 - Current

Lead Service Technician

ADT / Brinks Home Security
04.2006 - 04.2018

Journeyman Electrician

Durning Electric & Security
01.1999 - 04.2006

Electrical Wiring

Assabet Valley Regional Technical School

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Keith Gagnon