Summary
Overview
Work History
Education
Skills
BZ Awards
Timeline
Generic

Keith Gorman

Salina

Summary

Dynamic and results-driven courier with extensive experience at FedEx Express, excelling in route optimization and customer service. Proven ability to train new team members and enhance operational efficiency. Strong problem-solving skills complemented by a commitment to safety and professionalism, ensuring timely and secure package deliveries.

Overview

23
23
years of professional experience

Work History

Fedex Express DoT Courier

Fedex Express
07.2010 - Current
  • Check and secured packages before heading out on daily deliveries.
  • Greeted customers with pleasant demeanor, answer questions and respond to inquires, effectively improving business relationships.
  • Used strong time management skills to coordinate deliveries in a timely manner.
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of packages during daily routes.
  • Stepping in as acting manager until a permanent replacement was found. Taking on the responsibilities of a manager,to ensure the operations run smoothly.

Delivery Driver

Mid Kansas Maintenance Supply
06.2009 - 07.2010
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Lead

Tony's Pizza Service
06.2002 - 05.2009
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Hoisington High School
Hoisington, KS
05-1999

Skills

  • Package handling
  • Loading and unloading
  • Heavy lifting
  • Safety procedures
  • Defensive driving
  • Route planning
  • Customer service
  • Problem-solving
  • Decision-making
  • Route optimization
  • Courier training
  • Teamwork

BZ Awards

Earned BZ Awards for Training new hires getting them up to pace.

As well as going above and beyond. Stepping in where needed.

Timeline

Fedex Express DoT Courier

Fedex Express
07.2010 - Current

Delivery Driver

Mid Kansas Maintenance Supply
06.2009 - 07.2010

Lead

Tony's Pizza Service
06.2002 - 05.2009

High School Diploma -

Hoisington High School

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