Keith Gray
MD
Summary
Delivery professional with a strong background in logistics management and customer relationship management. Skilled in navigating routes to ensure timely, safe deliveries while maintaining high standards of safety and efficiency. Effective communicator with a focus on enhancing customer interactions and resolving delivery issues.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Flex Delivery Driver
Amazon
Baltimore, Maryland
06.2026 - Current
- Navigated designated routes to ensure timely package deliveries.
- Delivered goods while adhering to speed limits and traffic regulations.
- Transported items safely to prevent damage or loss during transit.
- Managed package loading to optimize space and reduce damage risk.
- Inspected delivery vehicles for safety and operational readiness.
- Communicated delivery status and instructions to customers, ensuring clarity.
- Utilized handheld devices for tracking deliveries and reporting issues.
- Followed safety protocols during loading, driving, and unloading processes.
Zyfty Drive
Zyfty
Washington DC
08.2025 - Current
- Optimized delivery routes to improve efficiency and reduce delivery times.
- Maintained high standards of vehicle safety and cleanliness, enhancing customer trust.
- Resolved delivery issues proactively, resulting in a high rate of customer satisfaction.
- Adapted to changing traffic and weather conditions, ensuring timely deliveries.
- Collaborated with dispatch and support teams to streamline delivery processes.
DoorDash Driver
DoorDash
Washington DC
06.2022 - Current
- Delivered food promptly to customers utilizing navigation applications.
- Maintained professionalism and courtesy during customer interactions throughout deliveries.
- Adapted delivery routes based on traffic conditions and weather forecasts.
- Utilized company app for seamless order tracking and payment processing.
- Followed food safety guidelines for secure meal handling and transportation.
- Coordinated with support teams to resolve order discrepancies efficiently.
- Cultivated strong relationships with customers to foster loyalty.
- Informed regular customers about new products, services, and price changes.
Lyft Driver
Lyft
Baltimore, Maryland
04.2020 - 07.2022
- Transported passengers safely to diverse city destinations while ensuring compliance with traffic laws.
- Engaged with riders through clear communication and responsiveness to enhance overall experience.
- Delivered exceptional customer service by addressing rider inquiries and concerns promptly.
- Managed time effectively to minimize wait and travel times for all passengers.
- Utilized GPS and route planning tools for efficient navigation and optimal routes.
- Adapted to changing traffic conditions, reducing delays and improving travel efficiency.
- Executed routine vehicle maintenance checks to promote safety and comfort during rides.
- Maintained vehicle cleanliness to ensure a pleasant environment for all passengers.
Driver Partner
UBER
12.2014 - 07.2020
- Ensured timely passenger pickups and drop-offs by efficiently navigating routes.
- Maintained vehicle cleanliness and performed routine safety inspections to ensure safe and reliable transportation.
- Communicated effectively with riders to enhance customer experience.
- Adapted to changing traffic conditions to minimize travel delays and enhance passenger satisfaction.
- Assisted passengers with luggage and supported individuals with disabilities.
- Reported vehicle issues promptly to facilitate timely maintenance and ensure operational efficiency.
- Followed local laws and regulations to ensure safe driving practices.
- Delivered goods and services on time in excellent condition.
Warehouse Worker
Amazon Prime Products
Baltimore, Maryland
09.2018 - 06.2019
- Ensured accurate order fulfillment through precise picking and packing of items.
- Prepared and completed warehouse orders for on-time delivery or pickup.
- Assisted in loading and unloading containers from ships and trains to ensure efficient operations.
- Operated scanners and computers to efficiently track order status.
- Maintained clean and organized work areas to support safety compliance.
- Preserved a safe work environment by keeping clean workstations and pallet areas.
- Followed safety guidelines to minimize risks within the warehouse environment.
- Counted boxes in loading docks to verify completion of work orders.
Warehouse Technician
Randstad- McCormick
Baltimore, Maryland
08.2017 - 08.2018
- Coordinated transportation of materials to designated locations to enhance workflow efficiency.
- Operated equipment according to safety and operational standards, ensuring a safe work environment.
- Maintained equipment across production and non-production departments, ensuring operational readiness and cleanliness.
Home Services Specialist I - Customer Service Specialist
BANK OF AMERICA
03.2013 - 10.2014
- Achieved monthly quota by focusing on results and performance.
- Collaborated with loan officer to gather required documentation for loan closure.
- Processed home mortgage applications to ensure timely loan approvals.
- Executed checking and savings account transactions accurately.
Xfinity Home Sales Supervisor
COMCAST
09.2012 - 01.2013
- Executed direct sales strategies to effectively engage customers and drive conversions.
- Worked with customers to negotiate the best deal.
- In-home consultations.
- Handling customer accounts.
- Conducted canvassing to generate leads in various neighborhoods.
Sales Representative
COMCAST
01.2012 - 01.2013
- Facilitated direct sales, contributing to revenue growth.
- Negotiated customer deals to provide optimal solutions.
- Managed customer accounts to ensure satisfaction and retention.
- Provided in-home consultations to deliver tailored solutions.
- Executed canvassing efforts to engage potential customers.
Collections Agent
NIH FEDERAL CREDIT UNION
Bethesda, Maryland
05.2011 - 03.2012
- Managed past due customer accounts through effective negotiation to secure timely payments.
- Facilitated discussions to identify and implement appropriate payment options for customers.
- Maintained customer-focused approach while addressing financial situations and needs.
- Multitasked inbound and outbound collections calls while delivering exceptional customer service.
- Handled high volume of calls in fast-paced environment, meeting call metrics consistently.
- Utilized computerized data entry systems and relevant software applications for efficient processing.
- Negotiated payment terms to enhance retention efforts and optimize cash flow.
Research Associate
ARBITRON
05.2010 - 12.2011
- Conducted outbound calls to engage respondents in radio survey participation.
- Utilized CATI system to accurately input and manage customer data.
- Ensured optimal calling performance to maximize survey participation.
- Demonstrated professional customer service skills to enhance respondent experience.
Collections Agent
WELLS FARGO HOME MORTGAGE
11.2009 - 04.2010
- Handled customer accounts in a past due collections status, using negotiation skills to bring their account current.
- Collaborated with customers to negotiate payment plans, enhancing retention and customer satisfaction.
- Exceeded debt collection targets and sales expectations, contributing to overall team success.
- Multi-tasked inbound and outbound collections calls with excellent customer care, escalating calls beyond scope of responsibility.
- Maintained customer-focused approach while addressing financial situations, fostering trust and communication.
- Evaluated customer needs and provided suitable payment resolutions.
- Asks appropriate questions and negotiate payment options.
- Facilitated call transfers to appropriate departments, enhancing customer service efficiency.
- Accountable for results and was able to meet and exceed call metrics such as calls per productive hour, wrap time, first call resolution, dollars collected, contacts per hour etc.
- Navigated computerized data entry system and other relevant software applications.
Loss Mitigation Specialist
START POSITIVE LOAN MODIFICATION
05.2008 - 07.2009
- Provided mortgage relief solutions to customers facing high interest rates, potential foreclosure, or excessive late charges.
- Handled incoming marketing calls, providing timely assistance and resolution.
- Call volume exceeded 75 calls per day, both outbound and incoming
- Generated new business through leads and referrals.
- Organized and executed marketing campaigns to drive lead generation and business growth.
Loan Officer
SAVINGS FIRST MORTGAGE
09.2002 - 02.2008
- Team leader for the accounts payable department and assistant to AP Manager.
- Processed a high level of complex accounts payable invoices.
- Executed check runs and performed audit checks for signature approval.
- Managed all employee expense reports in a timely manner through verification of receipts, exchange rates, coding and accuracy and support.
- Conducted analysis and reconciliations following manager's instructions.
- Performed tasks associated with month-end and annual close. This includes any work for audits.
- Mentored Accounts Payable Specialist, fostering skill development and operational efficiency.
- Proposed and implemented process changes and cost-saving initiatives to address departmental issues.
Loan Officer
ALLIED MORTGAGE CAPITAL
09.1999 - 09.2002
- Customized loan options based on client needs while overseeing a substantial pipeline.
- Qualified applicants for various loan packages based on their financial situation and ability to repay lenders.
- Collaborated with Realtors and clients to secure optimal mortgage financing solutions.
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Successfully built long-term customer relationships with clients, establishing a loyal network of referrals interested in obtaining mortgage financing.
- Managed multiple duties and made decisions in a fast-paced environment.
- Marketed new and existing products to customers and agents.
- Provided agents with tools and knowledge necessary to sell and list homes.
- Provided continued training and education to other employees.
Education
Air Conditioning and Heating and Refrigeration -
Lincoln Tech
Capitol Heights, MD06-1988
High School -
Eastern High School
Washington DC 06-1979
Skills
- Route Optimization
- Customer Service Excellence
- Safety Protocols Adherence
- Vehicle Maintenance Knowledge
- Efficient Time Management
- Attention to detail and Professionalism
References
Available on request
International Experience
United States Marine Corps, Okinawa, Japan, 10/80, 10/81
Other
- Proficient in variety of Windows-based, Mac-based and Wells Fargo business applications.
- Ability to quickly learn new technology that allows smarter working.
Certification
- HIPPA Compliance - July 2026
- OSHA Bloodborne Pathogens (BBP) - July 2026
Timeline
Flex Delivery Driver
Amazon
06.2026 - Current
Zyfty Drive
Zyfty
08.2025 - Current
DoorDash Driver
DoorDash
06.2022 - Current
Lyft Driver
Lyft
04.2020 - 07.2022
Warehouse Worker
Amazon Prime Products
09.2018 - 06.2019
Warehouse Technician
Randstad- McCormick
08.2017 - 08.2018
Driver Partner
UBER
12.2014 - 07.2020
Home Services Specialist I - Customer Service Specialist
BANK OF AMERICA
03.2013 - 10.2014
Xfinity Home Sales Supervisor
COMCAST
09.2012 - 01.2013
Sales Representative
COMCAST
01.2012 - 01.2013
Collections Agent
NIH FEDERAL CREDIT UNION
05.2011 - 03.2012
Research Associate
ARBITRON
05.2010 - 12.2011
Collections Agent
WELLS FARGO HOME MORTGAGE
11.2009 - 04.2010
Loss Mitigation Specialist
START POSITIVE LOAN MODIFICATION
05.2008 - 07.2009
Loan Officer
SAVINGS FIRST MORTGAGE
09.2002 - 02.2008
Loan Officer
ALLIED MORTGAGE CAPITAL
09.1999 - 09.2002
Air Conditioning and Heating and Refrigeration -
Lincoln Tech
High School -
Eastern High School