Experienced security professional with over 25 years of experience, including my current role at Walmart, excelling in customer service and threat assessment. Ability to de-escalate situations and coordinate with agencies, ensuring safety and a welcoming environment. Prior Security officer (armed and unarmed), demonstrating commitment to both security and care of visitors, grounds and facilities.
Interactions with customers as they enter and exit Walmart. Review receipts, provide customer service. Maintain neat entry and exits. Report suspicious activity to management. Maintain a calm, friendly atmosphere/de-escalate any potential threats.
Security Gate: Customer service to visitors and personnel for safety and security. Respond to incidents and critical situations in a calm, problem solving manner. conduct regular and random patrols around the facility and perimeter.
Stand post on contracted federal government buildings. Execute daily operations of facility. Maintain procedures for granting company personnel and visitors access for entry into secured buildings and areas. Maintain visitor logs and activities reports.
Provided exceptional customer service for visitors and employees while maintaining the highest level of security awareness. Maintained training and certification of CPR, First Aid, Pepper Spray, Baton training, Hand held wand, and magnetometer. Maintained semi annual qualification/certification for carrying firearm/duty weapon. Maintained concealed carry permit. Maintained annual physical and fitness requirements.
Assess and evaluate safety and security threats within facility resolving through mediation, deescalation and coordination with other agencies ad needed. General maintenance of floors, lighting, plumbing, and electrical for facility. Groundskeeping, landscaping, Mowing, and snow removal.
Assess and evaluate safety and security threats (in Emergency room). Groundskeeping, mowing, and snow removal. General maintenance and construction: painting/drywall, electrical and plumbing, lighting, and floor maintenance. Laundry and facility housekeeping.
Janitorial crew, construction helper, hotel front desk, and fast food.
Stood post at various military installations, in US and Germany.