Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Keith Harrison

Roswell,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

Doordash
05.2020 - 07.2023
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • I continued this doing this job in my free time and I'm a foodie so I enjoyed getting to know people in the restaurant business and taking care of their deliveries.

Owner

Atlanta Painting Pros
01.1992 - 07.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Food Delivery Driver

Uber
11.2018 - 04.2020
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Did this during the pandemic as an extra source of income when people didn't want us painting inside of their houses and over weekends.

Lab Manager

Paces Cryobank
08.1990 - 05.1992
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Resolved issues with product development from inception through post-commercialization processes.
  • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Managed operational documents and produced reports detailing activities.
  • Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
  • Planned or directed research, development or production activities.
  • Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.
  • Conferred with scientists, engineers and regulators to plan or review projects or offer technical assistance.
  • Conveyed technical information in easily understood terms for non-technical individuals.
  • Skilled at working independently and collaboratively in a team environment.

Vice President

Check Exchange
02.1987 - 02.1990
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Clarified roles, responsibilities and expectations of staff.
  • Identified opportunities to improve business process flows and productivity.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Established performance goals for department and outlined processes for achievement.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships.
  • Led development of strategic marketing plans to raise awareness and drive sales growth.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Managed financial, operational and human resources to optimize business performance.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

Education

Bachelor of Science - Biology

Kennesaw State University
Kennesaw, GA
06.1990

Skills

  • Time Management
  • Financial Records
  • Phone Orders
  • Customer Experience
  • Analytical Approach
  • Recordkeeping Requirements
  • Customer Service
  • Hardworking and Responsible
  • Customer Loyalty

Certification

  • [Area of certification] Training - [Timeframe]Earned all the Rouxbe cooking certificates online.
  • PADI certified scuba diver.

Languages

Spanish
Elementary

Timeline

Food Delivery Driver

Doordash
05.2020 - 07.2023

Food Delivery Driver

Uber
11.2018 - 04.2020

Owner

Atlanta Painting Pros
01.1992 - 07.2023

Lab Manager

Paces Cryobank
08.1990 - 05.1992

Vice President

Check Exchange
02.1987 - 02.1990

Bachelor of Science - Biology

Kennesaw State University

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Keith Harrison