Keith Harrison
Roswell,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Doordash
Atlanta, GA
05.2020 - 07.2023
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Developed and maintained professional relations between customer, store personnel, and company.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- I continued this doing this job in my free time and I'm a foodie so I enjoyed getting to know people in the restaurant business and taking care of their deliveries.
Owner
Atlanta Painting Pros
Roswell, GA
01.1992 - 07.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Food Delivery Driver
Uber
Roswell, GA
11.2018 - 04.2020
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Successfully avoided time delivery delays by carefully planning best routes.
- Did this during the pandemic as an extra source of income when people didn't want us painting inside of their houses and over weekends.
Lab Manager
Paces Cryobank
Athens, GA
08.1990 - 05.1992
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Resolved issues with product development from inception through post-commercialization processes.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Kept laboratory in compliance with applicable guidelines and laws.
- Managed operational documents and produced reports detailing activities.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
- Planned or directed research, development or production activities.
- Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.
- Conferred with scientists, engineers and regulators to plan or review projects or offer technical assistance.
- Conveyed technical information in easily understood terms for non-technical individuals.
- Skilled at working independently and collaboratively in a team environment.
Vice President
Check Exchange
Atlanta, GA
02.1987 - 02.1990
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Clarified roles, responsibilities and expectations of staff.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Established performance goals for department and outlined processes for achievement.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA06.1990
Skills
- Time Management
- Financial Records
- Phone Orders
- Customer Experience
- Analytical Approach
- Recordkeeping Requirements
- Customer Service
- Hardworking and Responsible
- Customer Loyalty
Certification
- [Area of certification] Training - [Timeframe]Earned all the Rouxbe cooking certificates online.
- PADI certified scuba diver.
Languages
Spanish
Elementary
Timeline
Food Delivery Driver
Doordash
05.2020 - 07.2023
Food Delivery Driver
Uber
11.2018 - 04.2020
Owner
Atlanta Painting Pros
01.1992 - 07.2023
Lab Manager
Paces Cryobank
08.1990 - 05.1992
Vice President
Check Exchange
02.1987 - 02.1990
Bachelor of Science - Biology
Kennesaw State University