Keith Hayes
Fairlawn,OH
Summary
Luxury Sales Consultant experienced in customer service and labor productivity. Achieved enhanced customer engagement and satisfaction through consultative selling, effective lead tracking, and long-term relationship building. Focused on delivering proactive solutions and achieving sales targets through deep product knowledge and upselling strategies.
Results-driven Flooring Sales Specialist known for exceptional productivity and efficient task completion. Specialize in customer needs assessment, product knowledge including various types of flooring materials, and crafting personalized solutions. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions and satisfaction with every client encounter.
Overview
3
3
years of professional experience
Work History
Luxury Flooring Sales Specialist
Lowe's
Streetsboro, OH
07.2024 - Current
- Delivered exceptional customer service by identifying customer needs and cultivating lasting relationships
- Upsell customers 30% through extended warranties and additional products needed for projects
- Coordinated communication and follow-ups with customers on special orders and warranty details
- Facilitated product ordering to meet customer specifications and schedule pickup and delivery dates
- Promote credit solutions and rewards for spending incentives
- Managed a pipeline of qualified leads by tracking progress and prioritizing outreach opportunities
Sales Representative
Leaf Filter
Bedford, OH
01.2024 - 04.2024
- Generated leads by scheduling and attending pre-set appointments with potential customers
- Conducted in-home product demonstrations of gutter protection systems, highlighting features and benefits of our products while educating customers on competitive products
- Worked generated leads by scheduling and attending pre-set appointments with potential customers
- Closed sales by presenting product benefits and competitive advantages while offering tailored payment options and discounts
Business Development Center
VanDevere
Akron, OH
06.2023 - 12.2023
- Scheduled customer appointments and documented phone conversations to ensure clarity and follow-up
- Addressed customer questions and concerns about vehicle specifications and inventory to enhance satisfaction
- Applied script books to guide phone conversations, effectively managing rebuttals to support sales efforts
- Engaged customers by encouraging them to visit for test drives
Education
Bachelor of Science - Applied Science, Hospitality Management
Youngstown State University
Youngstown, OHSkills
- Brand recognition
- Special order processing
- Sales presentations
- Consultative sales
- Financing options
- Negotiation strategies
- Active listening
- Sales target achievement
- Client follow-up
- Flexible hours
- Brand recognition
- Excellent written and verbal communication
- Adaptability and flexibility
- Positive customer engagement
- Lead assessment
- Persuasion strategies
- Quote generation
Timeline
Luxury Flooring Sales Specialist
Lowe's
07.2024 - Current
Sales Representative
Leaf Filter
01.2024 - 04.2024
Business Development Center
VanDevere
06.2023 - 12.2023
Bachelor of Science - Applied Science, Hospitality Management
Youngstown State University