Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Ingram

Opa-locka

Summary

Dynamic and results-driven professional with extensive experience at Miami-Dade College North Campus, excelling in student advocacy and counseling. Proven ability to enhance student engagement and retention through effective support plans and community partnerships. Skilled in data management and conflict resolution, fostering a collaborative and empowering environment for students.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience

Work History

Financial Aid Department Counselor/Data Entry Clerk

Miami-Dade College North Campus
08.2015 - Current
  • Provided individualized counseling to students, addressing academic and personal challenges.
  • Collaborated with faculty to create support plans for at-risk students, enhancing retention efforts.
  • Mentored junior counselors, fostering professional development and enhancing team effectiveness.
  • Led outreach initiatives that increased student engagement in counseling programs and services offered.
  • Established partnerships with community organizations to expand resources available for students in need.
  • Analyzed student feedback to refine counseling services, improving overall client satisfaction.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of student interactions, assessments, and progress notes for effective case management.
  • Educated student on available community resources, fostering a sense of empowerment and self sufficiency.
  • Improved student satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided student in developing skills and strategies for dealing with problems.
  • Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
  • Reviewed and verified data for consistency and accuracy
  • Processed enrollment forms and generated reports for departmental use.
  • Assisted in developing streamlined data entry processes to enhance efficiency.
  • Trained new staff on data management systems and best practices.
  • Collaborated with departments to ensure timely updates of information.
  • Maintained files, records, and chronologies of entry activities.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Part-Time Team Member

Follett Bookstore
09.2018 - 05.2025
  • Collaborated with team to ensure efficient workflow and timely task completion.
  • Assisted in maintaining inventory levels and organized stock for optimal accessibility.
  • Monitored quality standards during production to enhance overall product consistency.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

High School Diploma -

Miami Lakes Educational Center
Miami Lakes, Florida

Bachelor of Science - Criminal Justice

Miami-Dade College
North Campus
06-2019

Associate of Arts - Business Administration

Miami-Dade College
North Campus
05-2018

Skills

  • Skilled in intake interviewing
  • Counseling
  • Student records management
  • Building rapport
  • Student advocacy
  • Adept at conflict resolution
  • Student records management

Timeline

Part-Time Team Member

Follett Bookstore
09.2018 - 05.2025

Financial Aid Department Counselor/Data Entry Clerk

Miami-Dade College North Campus
08.2015 - Current

High School Diploma -

Miami Lakes Educational Center

Bachelor of Science - Criminal Justice

Miami-Dade College

Associate of Arts - Business Administration

Miami-Dade College

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