Nathan Jackson Jr
Bellport,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nessenger 112
07.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Footwear Associate
Dicks Sporting Goods
06.2017 - 04.2020
Education
BBA - Business Management
Five Towns
Dix Hills, NY06.2020
Skills
- Product Knowledge
- Customer Retention
- Data Entry
- Customer service expert
- Dependable and honest
- Great time management
- Interpersonal skills
- Organize
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Nessenger 112
07.2020 - Current
Footwear Associate
Dicks Sporting Goods
06.2017 - 04.2020
BBA - Business Management
Five Towns
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