Keith Jefferson
Springfield,IL
Summary
Dynamic and results-driven professional with a proven track record at Panda Express, excelling in team leadership and customer service. Recognized for enhancing operational efficiency and delivering exceptional customer experiences. Skilled in cash handling and adept at problem-solving, fostering a positive work environment while driving profitability and team performance.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
03.2024 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Clerk
Qik N EZ
02.2024 - 11.2024
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- I responded to customer needs through competent customer service and quick problem-solving.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
Floor Manager
McDonald's
07.2020 - 01.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Education
High School Diploma -
Springfield Southeast High
Springfield, IL07-2020
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Adaptability
Timeline
Shift Leader
Panda Express
03.2024 - Current
Customer Service Clerk
Qik N EZ
02.2024 - 11.2024
Floor Manager
McDonald's
07.2020 - 01.2024
High School Diploma -
Springfield Southeast High
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