Keith Johnson
Jacks Creek
Summary
Results-oriented professional with experience in patient transport and operational management. Expertise in enhancing customer service and optimizing transport schedules. Passionate about improving patient experiences and maintaining high safety standards.
Overview
11
11
years of professional experience
Work History
Patient Transport Driver
Promecare Transportation Llc
Memphis, TN
11.2025 - 06.2026
- Operated patient transport vehicles safely to ensure timely arrivals at medical facilities.
- Assisted patients with boarding and disembarking, ensuring comfort and safety throughout transport.
- Maintained cleanliness and organization of transportation vehicles to uphold hygiene standards.
- Collaborated with healthcare staff to coordinate efficient patient pickup and delivery schedules.
Assistant General Manager
Zaxby's Restaurant
Jackson, TN
04.2025 - 10.2025
- Assisted in managing daily operations to ensure high-quality customer service standards.
- Implemented efficient scheduling systems to optimize staff performance and coverage.
- Collaborated with management to develop training programs for new team members.
- Monitored inventory levels and coordinated supply orders to maintain operational efficiency.
Forklift Operator
Amazon Fulfillment Center
Clear Brook, VA
07.2022 - 03.2025
- Operated forklifts to efficiently transport goods within warehouse environment.
- Conducted regular equipment inspections to ensure safety and compliance with operational standards.
- Collaborated with team members to optimize inventory management and reduce processing times.
- Trained new employees on safe forklift operation and warehouse protocols, enhancing team performance.
Disability Case Manager
Disability
Hagerstown, MD
07.2022 - 03.2025
Limousine Driver
Time Advantage Llc
Boonsboro, MD
02.2022 - 06.2022
- Navigated various routes efficiently to ensure timely arrivals for clients.
- Ensured vehicle cleanliness and maintenance for optimal performance and safety.
- Provided exceptional customer service, addressing passenger needs and inquiries promptly.
- Assisted in route planning to maximize efficiency and minimize delays.
Shift Leader
Bob Evans Restaurant
Martinsburg, WV
11.2016 - 01.2018
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on restaurant procedures and best practices.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Implemented process improvements that enhanced workflow and reduced wait times.
Assistant Manager
Ruby Tuesday Restaurant
Hagerstown, MD
10.2015 - 11.2016
- Supervised daily operations to enhance service efficiency and maintain high-quality customer experiences.
- Trained and mentored staff on operational procedures, ensuring adherence to company standards and policies.
- Implemented inventory management processes, reducing waste and improving stock accuracy for consistent supply levels.
- Developed staff schedules to optimize labor costs while meeting customer demand during peak hours.
Assistant Manager
Ruby Tuesday Restaurant
Jacksonville, FL
06.2015 - 10.2015
- Analyzed customer feedback to identify areas for improvement, driving strategic initiatives that enhanced satisfaction ratings.
- Collaborated with management to execute marketing promotions, increasing restaurant visibility and guest engagement.
- Led team meetings focused on performance goals, fostering a culture of accountability and continuous improvement among staff.
- Streamlined workflow processes that improved kitchen efficiency, resulting in faster service delivery during busy periods.
Education
Medical Billing And Coding - Medical Billing And Coding
University of Phoenix
Phoenix, AZ02.2027
GED -
Waynesboro Senior High
Waynesboro, PA11.1993
Skills
- Safe driving practices
- Basic life support
- Conflict de-escalation
- Patient confidentiality
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Languages
English
Full Professional
Timeline
Patient Transport Driver
Promecare Transportation Llc
11.2025 - 06.2026
Assistant General Manager
Zaxby's Restaurant
04.2025 - 10.2025
Forklift Operator
Amazon Fulfillment Center
07.2022 - 03.2025
Disability Case Manager
Disability
07.2022 - 03.2025
Limousine Driver
Time Advantage Llc
02.2022 - 06.2022
Shift Leader
Bob Evans Restaurant
11.2016 - 01.2018
Assistant Manager
Ruby Tuesday Restaurant
10.2015 - 11.2016
Assistant Manager
Ruby Tuesday Restaurant
06.2015 - 10.2015
Medical Billing And Coding - Medical Billing And Coding
University of Phoenix
GED -
Waynesboro Senior High