Keith King

• Led a team of 22 IT professionals in successfully executing IT projects such as implementing M365 through migrating to the Government Commercial Cloud, resulting in a 20% increase in operational efficiency through the utilization of Microsoft Teams, SharePoint, and OneDrive for an enterprise comprised of 1,500 personnel.
• Oversaw developing and implementing IT policies and procedures, including Change, Portfolio, Stakeholder, Vendor, People, and Resource Management, which improved information security and compliance by 40%.
• Collaborated with cross-functional teams to identify and implement innovative solutions, such as chairing an Applications Solutions Working Group that met business needs, such as application optimization, by reducing the organization's application portfolio by 15%, resulting in a cost savings of over $500K annually.
• Directs the planning, development, scheduling, maintenance, and investigations of interruptions of services of Financial, Human Resource, and Constitutional Officer systems through Correction of Error reports, reducing core business service downtime by 10%.
• Managed IT budget of $4M, ensuring cost-effective maximum return on investment and optimal utilization of technology assets through implementing a laptop leasing program moving from a five-year lifecycle replacement plan to a three-year replacement plan, resulting in a cost savings of $2M over six years.
• Provided strategic insights and recommendations to the County's elected Board of Supervisors, County Administrator, Deputy County Administrators, Chief Directors, and the IT Department Director on emerging technology trends and their potential impact on business operations and constituent services, resulting in improved competitive positioning and a $250K reduction in IT debt.
• Cultivated and maintained strong relationships with external vendors and service providers to ensure the timely and successful delivery of IT services and solutions by overseeing all Managed Service agreements, establishing Service Level Agreements and Key Performance Indicators, monitoring them, and fulfilling them, resulting in a contract efficiency rating of 90%.
• Orchestrated the Departmental Individualized Development Plan Program, which provides specified training plans for 22 IT staff members. This ensures they remain up-to-date on the latest technologies and best practices, enhances their productivity and performance, and increases the department industry certification rate to 85%.

• Led organization to its CMMI Level 3 certification in Development and Services, resulting in completing Standard CMMI Appraisal Method for Process Improvement (SCAMPI) A appraisal, defining the organization's engineering processes for process areas such as Decision Analysis and Resolution, Integrated Project Management, Organizational Process Definition, Organizational Training, Product Integration, Requirements Development, Risk Management, Technical Solution, Validation, and Verification.
• Led the organization to pass the ISO 20000 surveillance audit, integrating a set of management processes that formed a service management system to deliver services to the business and its customers. This effectively increased performance satisfaction by 30%, which subsequently resulted in being given the GCubed Employee of the Year Award in 2020.-Designed and led the implementation of a company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection, and information access across corporate infrastructure, improving facility clearance audit rating to 95%.
• Managed the organization's Intern Program, comprised of 30 high school and college students. This program provided young IT professionals with Individual Development Plans to achieve their aspirations of entering the Federal and private work sectors for IT, with a job placement rating of 80%.
• Advised CEO and COO with detailed knowledge of the industry's best practices and evidence, providing a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems, generating new business revenue streams totaling $3M.
• Responsible for implementing and maintaining IT resources for GCubed, evaluating emerging technologies and systems to enhance the organization's technology services including several successful implementations of ServiceNow for various clients.
• As corporate program manager, I successfully oversaw nine government contracts within the Departments of Defense, Labor, Interior, and Homeland Security totaling $30M in business revenue and comprised of over 50 personnel while assuring statements of work were executed within the parameters of contracts and applicable laws, codes, and regulations.

• Served as Senior Advisor to CIO, assessing policy needs and developing IT governance, allowing global intel warfighters to quickly resolve and mitigate Information Assurance problems, resulting in a 100% successful no-fail mission completion rating.
• Managed an senior aid consultation services for the Cyber Security Division Security Tools Team Portfolio, comprised of ACAS, Splunk, SCCM, HBSS, virtual server-related infrastructure for GISA-Belvoir, and global subordinate commands for INSCOM, totaling $22M utilizing ServiceNow.
• Ensured compliance with Department of the Army IT policies, standards, and guidelines by performing analysis and recommended resolutions. Ensured strategic plans were compatible and interoperable with all support systems and Army Architecture and Standards, improving Authority to Operate assessment first-time go ratings to 95%.

• Chaired the Cybersecurity Policy Development Working Group, comprised of 30 personnel, leading the assessment of new applications and identifying applicable NIST SP 800-37 Risk Management Framework requirements. Advised the Deputy Assistant Secretary and Assistant Director of the Diplomatic Security Service for Cyber & Technology Security Bureau of Diplomatic Security and wrote the U.S. Department of State Policy for Incident Response, decreasing response time to cyber incidents by 10%.
• Examined incoming requests for exceptions to policy from Regional Security Officers representing over 150 US Embassies, Consulates, and Field Offices nationally and internationally and drafted decision memoranda recommending mitigation strategies.
• Developed and maintained a detailed policy matrix mapping Federal and local policies to required security controls identified by the National Institute of Standards and Technology (NIST) SP 800-53, enabling the Diplomatic Security Service for Cyber & Technology Security Bureau of Diplomatic Security to improve role-based and least privilege countermeasures by 25%.
• Researched, recommended, developed, maintained, and updated domestic and overseas cybersecurity policies to use new and emerging technology (e.g., Wi-Fi, cloud, mobile devices) software, hardware, and other IT-related systems (e.g., VoIP, Building Automation Systems).
• Trained incoming team of cyber policy colleagues, developed modular curriculum, implemented innovative hands-on training in a series of three "analyst academies," and created an institutional knowledge base repository via ServiceNow composed of over 1,500 records, resulting in a 100% successful transition of roles and responsibilities.

• Led project management efforts for a new IT venture worth $15M for the Joint Service Provider by developing project cost estimates, work breakdown structures, engineering design plans, and a project plan resulting in the 100% deployment of physical and virtual assets.
• Performed strategic communications outreach to improve stakeholder relations and communicated emerging issues and expectations by developing and presenting briefings to senior international and federal government leaders.
• Worked with BMC Remedy System 8.1 for Joint Service Provider to support a customer base of 19,000 personnel using the DameWare Remote Access tool to ensure users have proper certificates to access the DoD website Enterprise Email Exchange Server, Microsoft Lync features, Skype for Business 2015, and multiple DoD websites.

• Maintained 100% accountability for sensitive government equipment valued in excess of $1M while remaining adept at providing comprehensive knowledge of troubleshooting applications and networks, network monitoring, and escalation procedures resulting in wining award of Best Information Management Officer (IMO) Annual Command Inspection Fiscal Year 2015.
• Provided IT support for 57th and 58th Presidential Inaugurations with interagency partners, including the Secret Service, Federal Bureau of Investigations, Capitol Police, and Federal Emergency Management Agency, directly reporting to the Joint Task Force-National Capital Region and Military District of Washington Commanding General resulting in receiving an Army Accommodation Medal for outstanding Inaugural Support.
• Coordinated with the Mine Safety and Health Administration (MSHA) to use their integrated wireless technology trailer for personnel tracking and communications during the 2016 Center for National Response Training Exercise in Gallagher, WV. This enabled 70 first responders to complete their annual validation certification exercise, continuing their mission of technical rescue in the National Capital Region.
• Developed company Tactical Standard Operating Procedures (TACSOP) for primary and alternate communications, demonstrating technical expertise in installation, maintenance, and troubleshooting of Very-small Aperture terminal (VSAT) and Video Teleconferencing (VTC) equipment providing both classified (SIPR) and unclassified (NIPR) access.

• Researched, recommended, developed, and maintained cyber security policies that included the use of new and emerging technologies, resulting in 100% completion ratings for troubleshooting/break-Fix workstation/application issues and administrating accounts, including utilizing Windows Server 2008, MS Exchange, Active Directory, and the Remedy ticketing system.

• Directed the work of eight co-workers in daily data collection and analysis, Windows exchange server installations, and Internet Service Protocol configurations, enabling information security vulnerability assessments to be conducted. Advised the Deputy Chief on findings and courses of action for strategic planning.