Keith Klockenga
Springfield
Summary
Dynamic Systems Administrator with over 30 years of experience managing and optimizing Windows Environments. Experienced in Windows platform administration, network security and automation. Proven track record of maintaining system uptime while deploying robust security measures and streamlining processes. Passionate about leveraging technology to support business growth and operational excellence.
Overview
32
32
years of professional experience
Work History
Information Systems Analyst III
Illinois Department Of Innovation And Technology
06.2018 - Current
- Led team of seven in managing Windows platform tools, including System Center Suite, Intune and Azure Arc.
- Collaborated with Citrix, Cloud, PIM and VMWare teams to implement automation solutions, reporting and support.
- Responded to CJIS and IRS audits, ensuring compliance and operational readiness.
- Maintained clear communication channels with stakeholders, providing timely updates on project progress and addressing concerns as needed.
- Resolved technical issues promptly, delivering exceptional end-user support.
- Designed system improvements to adapt to evolving business demands.
Senior SMS Administrator, Bureau of Communication and Computer Services
IL Dept of Central Management Services
01.2005 - 05.2018
- Designed and implemented Microsoft Systems Management Server hierarchy in hybrid environment for 13 state agencies managing over 60,000 clients.
- Defined and executed software distribution process from package creation to installation, mentoring software packaging team.
- Upgraded all CADD machines at IDOT within one weekend, accelerating timeline from 5-8 weeks for 500 machines with seven programs and 13 configurations.
- Managed patch process for over 10,000 PCs and 600 servers using SMS, successfully deploying more than 500 patches.
- Contributed to CMS Emergency Response Team post-Hurricane Katrina in Louisiana, providing internet access for Human Services to assist victims.
Owner/Technician
KlockWorx IT Solutions
01.1996 - 01.2015
- Managed and maintained small business networks and personal computers.
Specialized in implementing Windows Small Business Server solutions.
Administered Novell Netware, Windows, and Unix environments.
Configured ISA, IIS, and Exchange servers for optimal performance.
Implemented enterprise-level anti-virus solutions to enhance security.
Education
AutoCAD For The Professional
Lincoln Land Community College
Springfield, ILLearning InstallShield Admin Studio
InstallShield Training Center
Schaumburg, ILBachelor of Arts - Business Administration
Illinois Wesleyan University
Bloomington, IL04-1992
Skills
- Troubleshooting skills
- IT asset management
- Reporting skills
- Business process improvement
- Data analysis
- ITIL framework
- Enterprise architecture
Accomplishments
Speaker 2023 Midwest Management Summit. Minneapolis, MN.
Speaker 2010 Microsoft Management Summit. Las Vegas, NV.
Timeline
Information Systems Analyst III
Illinois Department Of Innovation And Technology
06.2018 - Current
Senior SMS Administrator, Bureau of Communication and Computer Services
IL Dept of Central Management Services
01.2005 - 05.2018
Owner/Technician
KlockWorx IT Solutions
01.1996 - 01.2015
Learning InstallShield Admin Studio
InstallShield Training Center
AutoCAD For The Professional
Lincoln Land Community College
Bachelor of Arts - Business Administration
Illinois Wesleyan University
Similar Profiles
Elizabeth PickerillElizabeth Pickerill
Chief Information Officer at State of Illinois – Department of Innovation and Technology (DoIT)Chief Information Officer at State of Illinois – Department of Innovation and Technology (DoIT)
Ravindranath PeddineniRavindranath Peddineni
Graduate Public Service Intern (GPSI) at Illinois Department Of Innovation & TechnologyGraduate Public Service Intern (GPSI) at Illinois Department Of Innovation & Technology
Jennifer TuttleJennifer Tuttle
Information Systems Analyst 2 at Department of Innovation & TechnologyInformation Systems Analyst 2 at Department of Innovation & Technology
Daniel ChungDaniel Chung
Server/Bar Waiter at Meat Project Korean BBQ & BarServer/Bar Waiter at Meat Project Korean BBQ & Bar
Dylan VegaDylan Vega
Server at The Cheesecake FactoryServer at The Cheesecake Factory