Keith Kovarik
Norwalk
Summary
A Branch Manager with a proven track record at JPMorgan Chase, with a strong background in operations management and customer service excellence. Results-driven management that significantly enhanced service quality, achieving sales targets and maximizing operations efficiency. Excelled in building a high-performing team through effective coaching, mentoring, and strategic hiring, fostering strong client relationships and operational integrity.
Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment with strong communication skills.
Overview
20
20
years of professional experience
Work History
Branch Manager
JPMorgan Chase
06.2005 - Current
- Continuously monitored branch performance against key performance indicators to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Education
No Degree - Associate of Business Administration
Southern New Hampshire University
Hooksett, NH09-2025
Skills
- Branch operations management
- Customer service
- Excellent time management skills
- Coaching and mentoring
- Relationship building and management
- Strong team-builder
- Employee development
- Operations management
- Decision-making
- Team player
- Training and development
- Interviewing and hiring
Accomplishments
- Improved employee satisfaction and reduced turnover.
- Performance Level 1 in multiple branches.
- Have maintained sliver or gold status for customer experience year after year.
- Taken underperforming branches and turned them around to be top performers.
- Contribute to my community trough many different organizations such as the Lions club, Elks and Power Squadron.
Affiliations
- NextGen
- Pride
Timeline
Branch Manager
JPMorgan Chase
06.2005 - Current
No Degree - Associate of Business Administration
Southern New Hampshire University
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