Keith Lake
Fraud Agent
Mays Landing
Summary
Highly motivated individual with experience in banking and financial services industries. Skilled in analyzing and addressing complex cases, developing and managing anti-fraud strategies and monitoring suspicious activities. Adept at leveraging advanced analytics to identifying trends and patterns in data and detect fraud. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with good work ethic and the ability to quickly adapt to new tasks and enviroments
Overview
2
2
years of professional experience
Work History
Fraud Agent I
TD Bank
02.2024 - Current
- Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
- Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
- Collaborated with cross-functional teams to develop robust anti-fraud measures, preventing potential losses.
Financial Services Representative
TD Bank
12.2022 - 02.2023
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Conducted comprehensive financial analysis to identify trends and recommend appropriate investment strategies for clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Customer Service Representative
TD Bank
06.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
MBA - Business Administration
Eastern University
Wayne, PA 05.2001 -
Master of Science - Data Science
Eastern University
Wayne, PA 05.2001 -
Bachelor of Science - Mathematics
Alvernia University
Reading, PA 05.2001 -
Skills
Proficient in R and Python
undefinedAccomplishments
- Captain of Alverina Men's Lacrosse team 2020-2022 seasons
- Speaker at Speaker at HECBC Conference 4-2021
Timeline
Fraud Agent I
TD Bank
02.2024 - Current
Financial Services Representative
TD Bank
12.2022 - 02.2023
Customer Service Representative
TD Bank
06.2022 - 12.2022
MBA - Business Administration
Eastern University
05.2001 -
Master of Science - Data Science
Eastern University
05.2001 -
Bachelor of Science - Mathematics
Alvernia University
05.2001 -
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