Nakiya Smith

• Adhered to bank policies, regulations and ensured compliance
• Assisted in monitoring transactions for suspicious activities and potential fraud indicators.
• Learned to utilize fraud detection software to analyze patterns, identify anomalies and document findings.
• Collaborated with team members to investigate case files and gather relevant information.

Highlight

• Maintained 98% average call performance for the last 3 months

• Reviewed and analyzed patterns of fraud calls and fraud indicators on Nordstrom card member accounts
• Mitigated fraud while using technology systems to prevent fraudulent activity, ensuring compliance and reporting fraud incidents
• Collaborated with cross-functional teams to enhance fraud detection processes.

Highlight

• Maintained 96% call average for completing and identifying fraud calls & activity

• Ensured data accuracy through regular audits and tracking data
• Collaborated with cross-functional teams to streamline data entry workflows.
• Maintained investment manager profile setup and input investment data from financial statements into proprietary databases
• Reviewed and updated client correspondence files and database information to maintain accurate records

Highlight

• Completed and processed 20,000 client profiles & accounts in one year