Summary
Work History
Education
Skills
Timeline
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Keith Lawrence

Administrative
Winter Springs,FL

Summary

Versatile Administrative Staff highly effective at managing demanding objectives under tight deadlines. Familiar with diverse vendors and specialty items. Ready to take on new professional challenges at Jet Blue by applying extensive expertise and many years of experience.

Work History

Concierge Staff Member

Cascade Heights Senior Living Community
Longwood, Florida
06.2021 - Current
  • Remedied issues quickly and effectively through active listening.
  • Maintained front desk's concierge book to provide residents with access to relevant information.
  • Worked closely with residents and guests, to answer questions and seek help
  • Arranged for transportation to and from doctor offices, hospitals, shopping, and scenic rides for up to 360 residents.
  • Answered phones from inside and outside, responded to emergencies

Front Desk Representative

Baldwin-Fairchild Funeral Home
Oviedo , FL
06.2016 - 05.2021
  • WEEKENDS ONLY
  • Entered and updated sensitive decedent information during reporting of death by hospital, nursing home or police.
  • Arranged pickup of loved one.
  • Greeted grieving family members upon arrival, offered assistance. and answered questions to build rapport and retention.
  • Collected payments, reported in database.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported to state to prepare death certificate.
  • Prepared all printed materials used for services.

IT Support Engineer

Oaktree Inc Dba Accordance Bible Software
Altamonte Springs, FL
06.2007 - 04.2016
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues with software worldwide.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.
  • Identified potential sales and cross-selling opportunities and informed supervisor.

Purchasing Agent

Kimberly Clark Corp
Skowhegan, ME
05.2001 - 03.2016
  • Responsible for purchasing requirements of $13M storeroom
  • Maintained consistent communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Verifying and confirmed closing of purchase orders.
  • Constant follow up on outstanding orders.

Education

High School Diploma -

St Joseph's Ursuline Academy
Malone, NY
09.1964 - 08.1968

Associate of Science - Business Administration And Management

Albany Business College
Albany NY
09.1968 - 06.1970

Bachelor of Science - Business Administration And Management

Husson University
Bangor, ME
09.1970 - 06.1972

Skills

Vendor sourcing

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Timeline

Concierge Staff Member

Cascade Heights Senior Living Community
06.2021 - Current

Front Desk Representative

Baldwin-Fairchild Funeral Home
06.2016 - 05.2021

IT Support Engineer

Oaktree Inc Dba Accordance Bible Software
06.2007 - 04.2016

Purchasing Agent

Kimberly Clark Corp
05.2001 - 03.2016

Bachelor of Science - Business Administration And Management

Husson University
09.1970 - 06.1972

Associate of Science - Business Administration And Management

Albany Business College
09.1968 - 06.1970

High School Diploma -

St Joseph's Ursuline Academy
09.1964 - 08.1968

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Keith LawrenceAdministrative