KEITH LOTTES
Columbia,MO
Summary
I have been in the food industry for over 25 years from working in pizza hut, while in school then went to work at a family restaurant named The Flaming Pit Steak house as a manager, then went to work at The Pasta House Co. in St Louis there for 20 years til i had to leave do to a disability in 2000in which i am currently disabled.. would like to get back in the work force.
thank you for consideration in this matter.
Overview
21
21
years of professional experience
Work History
Supervising Manager
The Pasta House Co.
09.2000 - 09.2002
- Implemented productivity benchmarks across all departments to maximize company revenue.
- Established team priorities, maintained schedules and monitored performance.
- Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented and developed operational standards, policies and procedures.
Restaurant General Manager
The Pasta House Co.
09.1981 - 09.2000
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained facility and grounds to present positive image.
- Maximized quality assurance by completing frequent line checks.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Oversaw food preparation and monitored safety protocols.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Normandy School District
St Louis, MO06.1976
Skills
- Administration and Reporting
- Computer Skills
- Employee Development
- Decision-Making
- Performance reviewing
- Employee Coaching and Mentoring
- Customer Service
- Teamwork and Collaboration
- Schedule Management
- Good Judgment
- Shift Scheduling
- Performance Evaluations
- Negotiation
- Team Development
- Problem Resolution
- Hiring and Training
- Training and Development
- Organizational improvement
- Cost Control
- Team Leadership
- Goal Setting
- Staff Training
- Problem-Solving
- Supervision and leadership
- Networking
- Friendly, Positive Attitude
Timeline
Supervising Manager
The Pasta House Co.
09.2000 - 09.2002
Restaurant General Manager
The Pasta House Co.
09.1981 - 09.2000
High School Diploma -
Normandy School District