Summary
Overview
Work History
Education
Skills
Timeline
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KEITH MAXWELL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Assistant Community Manager (REMOTE)

Rangewater Residential
04.2019 - Current
  • Distributed and followed up on tenant renewal notices
  • Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction
  • Invited prospects to fill out application upon completion of property tour
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates
  • Kept meticulous records of correspondence between management and tenants
  • Developed marketing materials to highlight property features and attract potential renters
  • Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly
  • Enhanced property reputation through proactive outreach efforts within the local community
  • Participated in regular training sessions to stay updated on industry trends and best practices in property management
  • Toured property with prospective tenants and provided wealth of information in regards to its key features

Leasing and Marketing Consultant

Lincoln Property Management
01.2017 - 09.2019
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Communicated with clients and tenants while offering strategic solutions to remedy problems
  • Maintained sufficient number of units market-ready at all times
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts

Concierge

NFC Amenity Management
01.2017 - 01.2018
  • Greeted and acknowledged all residents
  • Provided resident services such as package and dry cleaning acceptance
  • Assisted leases with move in and move out arrangements
  • Provided professional and consistent Concierge service to Residents, visitors and contractors
  • Accommodated residents/guest by scheduling transportation needs & provided information on places of interest

Education

High School Diploma - Business Administration and Management, Hotel Administration, Sales and Marketing Management, Speech and Communication, Sociology and Psychology

International Business & Communications School Olympic High School
Charlotte, North

Skills

  • Entrata, Onesite & Yardi
  • Leasing and sales
  • Customer service
  • Marketing and advertising
  • Payment processing
  • Records and database administration
  • Website management

Timeline

Assistant Community Manager (REMOTE)

Rangewater Residential
04.2019 - Current

Leasing and Marketing Consultant

Lincoln Property Management
01.2017 - 09.2019

Concierge

NFC Amenity Management
01.2017 - 01.2018

High School Diploma - Business Administration and Management, Hotel Administration, Sales and Marketing Management, Speech and Communication, Sociology and Psychology

International Business & Communications School Olympic High School

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KEITH MAXWELL