Keith McGraw
Falcon Truck and Trailer Repair
MAPLETON,ME
19
years of professional experience
Dynamic Breakdown Manager with a proven track record in optimizing workflows and enhancing service delivery. Strong expertise in decision-making and team leadership, resulting in improved customer satisfaction and reduced turnaround times.
Work History
Breakdown Manger
4 Years 8 Months- Implemented process improvements resulting in reduced turnaround times for repair services.
- Managed inventory control, ensuring availability of necessary parts and tools for repairs.
- Trained and mentored staff on best practices for vehicle maintenance and safety protocols.
- Directed team operations to enhance service delivery and customer satisfaction.
- Oversaw scheduling and coordination of repair jobs to optimize workflow efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Diesel Mechanic
2 Years 5 Months- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Utilized diagnostic tools to troubleshoot mechanical issues effectively.
- Conducted regular maintenance and inspections on heavy-duty trucks and trailers.
- Trained junior mechanics on best practices for repairs and safety protocols.
- Streamlined repair processes, reducing turnaround time for service completion.
- Collaborated with parts department to ensure timely availability of components.
- Implemented safety measures that improved workshop compliance standards.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
Parts Manager
8 Months- Led team in identifying and implementing process improvements for parts ordering and distribution.
- Developed and maintained relationships with suppliers to negotiate favorable terms and pricing.
- Managed inventory levels to ensure timely availability of parts and minimize downtime.
- Oversaw training programs for new staff on inventory management systems and best practices.
- Analyzed sales trends to forecast demand and optimize stock levels effectively.
- Implemented standard operating procedures to enhance accuracy in parts handling and inventory audits.
- Coordinated logistics for parts delivery, ensuring adherence to company timelines and customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Ordered parts for customers, repair shops, and service departments for use on equipment.
Receiving Operator
3 Years 5 Months- Inspected incoming shipments for accuracy and quality control compliance.
- Coordinated with team members to streamline receiving processes and reduce delays.
- Operated forklifts and pallet jacks for efficient product handling and transportation.
- Trained new staff on safety protocols and operational procedures in receiving area.
- Oversaw daily receiving operations, ensuring timely processing of shipments.
- Implemented inventory tracking systems to enhance accuracy of stock levels.
Coach
6 Years 7 Months- Led cross-functional teams to enhance sales process efficiency and improve overall performance.
- Developed and implemented strategic sales initiatives, driving growth in key market segments.
- Analyzed sales data to identify trends, informing strategic decisions for operational improvements.
- Streamlined reporting processes using CRM systems, resulting in improved data accuracy and accessibility.
- Mentored junior team members on best practices in sales operations and customer relationship management.
- Collaborated with marketing to align campaigns with sales objectives, enhancing lead generation efforts.
- Conducted regular performance reviews, providing actionable feedback to optimize team productivity.
- Established key performance indicators to measure effectiveness of sales strategies and operations initiatives.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
Education
Associate of Applied Science - Automotive
Associate of Science - Diesel Hydraulic
Skills
Client relations
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Inventory management
Time management
Customer service
Timeline
Breakdown Manger
Falcon Truck and Trailer Repair
02.2022 - CurrentRead More
Diesel Mechanic
Falcon Truck and Trailer Repair
08.2019 - 01.2022Read More
Parts Manager
Falcon Truck and Trailer Repair
12.2018 - 08.2019Read More
Receiving Operator
Pineland Farms
01.2015 - 06.2018Read More
Coach
Sitel
01.2008 - 08.2014Read More
Northern Maine Community College
Associate of Applied Science from Automotive
Read More
Northern Maine Community College
Associate of Science from Diesel Hydraulic
Read More
I have alot of skills and the things i dont know i pick up on fast
i am a good hands on learner i also teach other very will with have 6 boys i have raise to have to them to do alot of things most people do not know how to do