ISSA JOE BANGAY
St. Albans,NY
Summary
High energy professional with exceptional interpersonal and organizational skills with an extensive background in Human Services. Goal-oriented and dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with peers and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
13
13
years of professional experience
Work History
Assistance Director of Residential Services
Community Mainstreaming Associates
08.2022 - Current
- Oversee 4 IRA programs
- Improve residential services by implementing new policies and procedures for staff training and development.
- Enhanced resident satisfaction by addressing concerns promptly and effectively, ensuring a positive living environment.
- Develop comprehensive budgets for facilities management, resulting in cost savings and efficient resource allocation.
- Streamline communication processes within the department, fostering a collaborative working environment among staff members.
Resident Program Manager
IRI NYC
08.2019 - 08.2022
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
- Enhanced program efficiency through the development and implementation of streamlined administrative processes.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
- Coordinated with healthcare providers to ensure timely access to necessary medical services for each resident within the program.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
Senior Resident Manager
New York Foundling
05.2011 - 08.2019
- As Residence Manager maintained positive communications with all who support the individuals in the DD Division
- Oversaw all aspects of a program budget including but not limited to, individuals, house/program and the agency
- Recruited trained, and supervised residential staff members, ensuring efficient operations and high-quality service delivery.
- Conducted regular inspections of properties to ensure compliance with safety regulations and company standards.
- Managed conflict resolution among residents, fostering a sense of community and promoting harmonious living conditions.
- Promoted culture of respect and understanding among DSP's.
Assistant Supervisor
YAI New York
07.2015 - 12.2016
- Enhanced communication between staff and residents through regular meetings and updates on community-related matters.
- Improved resident satisfaction by addressing concerns promptly and implementing effective solutions.
- Increased resident retention rates by fostering a positive community atmosphere through various events and programs.
- Conducted regular training sessions for residential assistants, enhancing their skills in providing support to residents.
Residential Coordinator
Supportive Concept
07.2011 - 10.2015
- Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
- Maintained meticulous records related to every aspect of residential services management including incident reports, maintenance requests, budget documentation, and more.
- Regularly evaluated program offerings to identify areas for improvement or expansion based on resident needs and interests.
Education
M.D. - Public Administration
Brooklyn College
Brooklyn, NY12.2005
Bachelor of Science - Information Systems
Globe Institute of Tech
New York, NY06.2003
Skills
- Certified OPWDD investigator
- Leadership Skills
- Community Outreach
- Interpersonal Skills
- Conflict Resolution
- Case Management
- Adaptability and Flexibility
- Decision Making
- Regulatory Compliance
- Problem Solving
- Critical Thinking
Timeline
Assistance Director of Residential Services
Community Mainstreaming Associates
08.2022 - Current
Resident Program Manager
IRI NYC
08.2019 - 08.2022
Assistant Supervisor
YAI New York
07.2015 - 12.2016
Residential Coordinator
Supportive Concept
07.2011 - 10.2015
Senior Resident Manager
New York Foundling
05.2011 - 08.2019
M.D. - Public Administration
Brooklyn College
Bachelor of Science - Information Systems
Globe Institute of Tech
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