Summary
Overview
Work History
Education
Skills
Timeline
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KEITH PENN

Rochester,Minnesota

Summary

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help any team succeed.

Overview

7
7
years of professional experience

Work History

Staffing Coordinator

Mayo Clinic
01.2022 - Current
  • Used strong analytical and communication skills to effectively support and staff over 50+ units on a four-hour basis to ensure we're appropriately staffing each unit to provide the highest level of patient care possible with our available resources.

Executive Administrative Assistant

Educators Financial Services
03.2021 - 08.2021
  • Assisted two financial planners in their day-to-day business by assisting in completing/submitting client paperwork, managing their calendars and booking their appointments, assisting with developing and distributing marketing materials, and planning client events to increase brand loyalty and customer retention.

CCC Acquisition Specialist

State Farm Mutual Insurance Companies
08.2020 - 03.2021
  • Utilized excellent customer service and needs-based sales tactics to increase our book of business and ensure we're meeting our customers' financial needs by writing raw new Auto and Fire policies in an inbound call-center environment.

Bank Operations Representative

State Farm Mutual Insurance Companies
12.2018 - 08.2020
  • Distributed and processed all incoming work (mail, emails, faxes, call center requests) for the entire bank to ensure customer requests were being sent to the appropriate work areas to ensure a seamless and efficient customer experience
  • Served as one of two work distributors to assign areas of work to colleagues to ensure we were processing requests within our customer's expected SLA and to also ensure our team had an evenly distributed amount of work
  • Also served as an instructor in my unit training new and under-trained colleagues to help them further develop their skills and expertise.

Collections Representative

State Farm Mutual Insurance Companies
06.2018 - 12.2018
  • Worked within our specialty collections area within Auto Loss Mitigation demonstrating my strong empathetic and clear communication skills to assist customers experiencing unforeseen hardships while navigating through State Farm and regulatory policies while still maintaining my responsibilities in our regular collections unit
  • I also served in an instructor/mentor capacity to over 20 colleagues helping them get started and expand their skills and expertise.

Pharmacy Technician

Meijers
02.2018 - 07.2018
  • While in this role I was able to demonstrate my ability to learn new materials and systems quickly to ensure patient's medications were being dispensed as efficiently and safely as possible while demonstrating my excellent customer service abilities to assist and connect with patients from diverse backgrounds.

Temp-Bank Operations Representative

Kelly Services
03.2017 - 11.2017
  • Distributed and processed all incoming work (mail, emails, faxes, call center requests) for the entire bank to ensure customer requests were being sent to the appropriate work areas to ensure a seamless and efficient customer experience.

Education

Bachelor of Science (B.S.) - Computer Science - In Progress -

Winona State University
Winona, MN
08.2022

High School - GED -

State of Illinois
Bloomington, IL
05.2016

Skills

  • Resourcefulness
  • Types 70 WPM
  • Mail Management
  • Advanced MS Office Suite Knowledge
  • Customer Relations
  • Time Management
  • Administrative Support
  • Resourceful
  • Training and Development
  • Confidentiality Expertise

Timeline

Staffing Coordinator

Mayo Clinic
01.2022 - Current

Executive Administrative Assistant

Educators Financial Services
03.2021 - 08.2021

CCC Acquisition Specialist

State Farm Mutual Insurance Companies
08.2020 - 03.2021

Bank Operations Representative

State Farm Mutual Insurance Companies
12.2018 - 08.2020

Collections Representative

State Farm Mutual Insurance Companies
06.2018 - 12.2018

Pharmacy Technician

Meijers
02.2018 - 07.2018

Temp-Bank Operations Representative

Kelly Services
03.2017 - 11.2017

Bachelor of Science (B.S.) - Computer Science - In Progress -

Winona State University

High School - GED -

State of Illinois

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