Keith Pricer
Tesla
Jacksonville,FL
Dynamic Sales Operations and Service Advisor with a proven track record in enhancing customer satisfaction. Skilled in relationship building, operational coordination, and problem-solving, ensuring efficient service delivery and positive user experiences.
17
years of professional experience
Work History
Sales Operations and Service Advisor
7 Years 9 Months
Tesla - Jacksonville, FL | 11.2018 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated with technicians to ensure timely vehicle repairs and maintenance.
- Utilized Tesla's service software to manage appointments and track service history.
- Educated customers on vehicle features, enhancing user experience and satisfaction.
Sales Advisor
3 Years 5 Months
Drive Time - Jacksonville, FL | 05.2015 - 10.2018
- Provided expert guidance on vehicle features, financing options, and warranty packages to enhance customer satisfaction.
- Cultivated strong relationships with customers through personalized service and follow-up communications for improved retention.
- Collaborated with team members to streamline sales processes, ensuring a smooth customer experience from inquiry to purchase.
- Analyzed customer feedback to identify trends, contributing insights for product improvement and service enhancements.
Balboa Capitol
8 Months
Account Executive - Jacksonville, FL | 06.2014 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assisant Manager
4 Years 1 Month
Enterprise Rent A Car, Morgan - Jacksonville, FL | 01.2010 - 02.2014
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new team members on company policies and rental procedures.
- Developed and implemented strategies to optimize vehicle inventory management.
- Coordinated with local businesses to enhance community partnerships and increase rentals.
Education
Bachelor of Science - Cultural Anthropology
University of Norh Florida - Jacksonville, FL
05-2008
Timeline
Sales Operations and Service Advisor
Tesla
11.2018 - CurrentRead more
Sales Advisor
Drive Time
05.2015 - 10.2018Read more
Balboa Capitol
Account Executive
06.2014 - 02.2015Read more
Assisant Manager
Enterprise Rent A Car, Morgan
01.2010 - 02.2014Read more
University of Norh Florida - Bachelor of Science, Cultural Anthropology
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