Keith Revis
North Chesterfield,VA
Summary
Professional with experience in follow-up and client relations, ensuring thorough and timely communication. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in problem-solving, time management, and customer service, with reliable and approachable demeanor that fosters trust and cooperation. Prepared to make significant impact through efficient follow-up practices and proactive engagement.
Overview
27
27
years of professional experience
Work History
Hearing Follow up Specialist - EHDI Program
Virginia Department of Health
12.2022 - 04.2025
- Follow up with parents to ensure families are educated regarding EHDI recommendations for next steps in the infant hearing screening process, to provide audiological referrals as needed. offer additional recommendations in the follow up process to ensure early intervention referrals are received when eligibility has been determined
- Outreach to hospitals. PCP's, home birth midwiferies and audiological facilities ensure all hearing screens are completed and entered in the state database (VISITS) and appropriate follow up with patients to ensure additional hearing screens are completed when deemed necessary.
- Continued follow up with parents and medical stakeholders to ensure all hearing loss concerns have been resolved according to current CDC protocols before child is 1 year old.
- Complete data capture of incoming communication from PCP, midwifery and audiological facilities through FAX, phone calls, email or message board to maintain the VISITS database remains up to date
COVID-19 Vaccine and Community Testing Admin MGR
Virginia Department of Health
08.2020 - 09.2022
- Managed the rollout of the Chesterfield County COVID Vaccine Program to include outreach and scheduling of county sponsored vaccine initiatives to include training of team and set-up of the VASE + on-line scheduling programs.
- Coordinated community supported vaccine clinics sponsored by VDH in off-site locations to immunize residents to include the Chesterfield fairgrounds and use of Rockwood Center store front where we offered vaccine clinics 5 days a week.
- Maintained and updated the Virginia Immunization Information System (VIIS) to ensure all residents records were updated with COVID vaccinations.
- Organized and scheduled COVID testing initiatives throughout the County and communicated all results to individuals who were tested with a mailed letter and verbal result via a phone call and provided next steps. Communicated to CDC with outcomes as needed.
Senior Analyst - Compliance and Risk/CCPA
Infinitive/Capital One
12.2019 - 05.2020
- Performed audits of data obtained on all clients from external sources to protect shareholders from potential fraudulent or unrepresentative financial claims.
- Used data mining algorithms to identify and classify patterns in data that may indicate data breach of PII.
- Implemented data governance policies and procedures.
Marketing Research Analyst II
CoStar Group
05.2017 - 12.2019
- Increased marketing research efficiency by implementing advanced data analysis techniques and tools.
- Conducted competitive analyses to identify commercial real estate market trends and opportunities for growth, leading to strategic business decisions.
- Improved customer targeting for marketing campaigns through detailed market segmentation studies.
- Collated information to interpret data for clients.
- Created and managed database of information gathered from research.
Financial Claims Reviewer/Outreach Firm Contact
Brown Greer
03.2012 - 05.2017
- Completed claims pertaining to the BP Oil Spill by conducting thorough investigations and collaborating with other departments when necessary.
- Streamlined claims workflow by implementing standardized procedures and best practices for the review team.
- Acted as a liaison to legal teams with clients filing financial loss claims to ensure the proper filing of all claims by addressing concerns professionally and providing transparent communication throughout the claim process.
- Completed Quality Assurance on all processed claims to ensure appropriate outcome had been reached and to make recommendations if needed.
Medical Call Center Representative
Staffmark Staffing Agency
08.2011 - 03.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
General Merchandise Assistant Manager
Kohls Department Store
02.1998 - 08.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined merchandise ordering processes, reducing lead time for stock replenishment.
- Organized seasonal merchandising initiatives to drive sales growth during peak periods.
- Collaborated with store manager in strategizing sales promotions, resulting in increased revenue.
Education
Bachelor of Science - Marketing/Management
University of North Carolina At Greensboro
Greensboro, NCSkills
- Verbal and written communication
- Analytical and critical thinking
- Computer literacy
- Professionalism
- Time management abilities
- Data analysis
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Data entry skills
Timeline
Hearing Follow up Specialist - EHDI Program
Virginia Department of Health
12.2022 - 04.2025
COVID-19 Vaccine and Community Testing Admin MGR
Virginia Department of Health
08.2020 - 09.2022
Senior Analyst - Compliance and Risk/CCPA
Infinitive/Capital One
12.2019 - 05.2020
Marketing Research Analyst II
CoStar Group
05.2017 - 12.2019
Financial Claims Reviewer/Outreach Firm Contact
Brown Greer
03.2012 - 05.2017
Medical Call Center Representative
Staffmark Staffing Agency
08.2011 - 03.2012
General Merchandise Assistant Manager
Kohls Department Store
02.1998 - 08.2011
Bachelor of Science - Marketing/Management
University of North Carolina At Greensboro
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