Keith Richardson
Homestead,FL
Summary
Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
Dade Correctional Institution
Homestead , FL
2021.10 - Current
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Instructed inmates on work detail and oversaw work-site transportation.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained clear and open communications with facility areas to support safe operations.
- Took prisoners into custody and escorted to locations within and outside facility.
- Transported inmates to court, doctor appointments and work sites.
- Used appropriate means to discipline prisoners.
- Conducted fire, safety and sanitation inspections.
- Issued clothing, tools and other authorized items to inmates.
- Instructed inmates in work assignments and explained tasks.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Performed first aid and CPR when necessary during emergency situations.
Warehouse Forklift Operator
oasis
Savannah , GA
2018.01 - 2021.01
- Operated stand-up forklift to move merchandise and materials in warehouse.
- Verified accuracy of shipments against shipping documents.
- Reported any problems related to material handling operations immediately to management personnel.
- Sorted incoming stock for distribution throughout the warehouse facility.
- Conducted routine checkups on equipment after each shift to ensure its safe operation.
- Maintained an organized work area by safely stacking merchandise onto racks or shelves.
- Assisted in unloading trucks using a hand truck when necessary.
- Communicated effectively with team members to coordinate tasks efficiently.
- Provided assistance with loading and unloading freight during peak hours as needed.
- Ensured proper storage of goods in designated areas by following company standards for product placement.
- Followed safety protocols while operating equipment and lifting heavy objects.
- Utilized RF scanner for inventory control purposes.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Ensured safety procedures were followed when operating forklifts.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Loaded pallets onto trailers for shipment.
- Collaborated with team members on various tasks related to storage and transport operations.
Customer Service Representative
Publix
Miami , FL
2015.07 - 2017.08
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Some College (No Degree) - Small Business Administration And Management
Penn Foster Career School
Scranton, PAHigh School Diploma -
Penn Foster Career School
Scranton, PASkills
- Prisoner Transport
- Facility Security
- Evidence Preservation
- Crisis Management
- Contraband Seizure
- Records Management
- Emergency Response
- Observation
- First Aid Training
- Firearms proficiency
- Relationship building and management
- Facility Maintenance
- Ethical standards of conduct
- Trained in defensive tactics
- Radio communication
- Restraint Techniques
- Inmate Supervision
- Suicide Prevention
- Criminal Law
- Excellent problem solver
- Security Procedures
- Crisis Prevention Intervention (CPI)
- Weapons training
- Search and seize procedures
- Physical Fitness
- First aid and CPR certified
- Surveillance
- Crisis intervention training
- Armory and key control
- Stress Tolerance
- Cultural Sensitivity
- Visitation guidelines understanding
- Substance Abuse Knowledge
- Crime Prevention
- Inmate rights
- Customer Service
- Public Speaking
- Adaptable and Flexible
- Active Listening
- Networking
- Multitasking
- Positive Behavior Techniques
- Confident and positive attitude
- Self-Directed
- Critical Thinking
- Interpersonal Communication
- Team building
- Excellent Communication
- Punctual and Hardworking
- Hardworking and Dedicated
- Paperwork Processing
- Call Management
- Account updating
- Complaint resolution
- Product Knowledge
- Payment Processing
- Scheduling
Certification
- Firearms Certification
- First aid Cpr certification
- Crisis intervention training
- Dart certification
- Eid certification
- Specialized training
Languages
English
Professional
Spanish
Elementary
Accomplishments
- Five Thousand Role model mentor
- Top gun
- Academic award
Websites
References
References available upon request.
Timeline
Correctional Officer
Dade Correctional Institution
2021.10 - Current
Warehouse Forklift Operator
oasis
2018.01 - 2021.01
Customer Service Representative
Publix
2015.07 - 2017.08
Some College (No Degree) - Small Business Administration And Management
Penn Foster Career School
High School Diploma -
Penn Foster Career School
- Firearms Certification
- First aid Cpr certification
- Crisis intervention training
- Dart certification
- Eid certification
- Specialized training
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