Keith Robinson
Rocky Point
Summary
Culinary professional with expertise in customer service, sales, and vendor management. Increased revenue through strategic marketing and relationship building. Skilled in managing deli operations and optimizing workflows to enhance customer experience.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Self-employed, Sprinkler & Landscaping
Hydro Terra Enterprises
Rocky Point, NY
04.2009 - Current
- Managed daily operations, including purchasing, worker scheduling, and payroll processing.
- Created detailed estimates and invoices to facilitate customer transactions.
- Negotiated pricing with vendors to secure competitive rates for parts and equipment.
- Developed and maintained courteous and effective working relationships with customers and vendors.
Self-employed - Deli Owner
The Bigger Bagel & Deli
Miller Place, NY
09.2019 - 07.2026
- Increased revenue 150% from previous owner
- Increased profit margin 15% from previous owner
- Managed all day-to-day business operations, including purchasing, employee scheduling, payroll, etc., while ensuring efficient workflow and high-quality service standards.
- Streamlined inventory management and purchases, minimizing waste and ensuring timely availability of ingredients.
- Enhanced marketing strategies through social media engagement and community outreach, increasing local visibility and customer engagement.
- Developed / created all menu offerings such as baking all bagels and rolls from scratch, baking cookies & muffins, creating specialty sandwiches unique to the area, etc.
- Negotiated contracts with various suppliers for better pricing and terms, reducing overall costs for the business.
Seafood Manager / Assisant Deli Manager
Wild By Nature
Huntington, NY
07.2001 - 06.2004
- Oversaw seafood quality control processes, ensuring compliance with health and safety standards.
- Trained and mentored staff on best practices for seafood handling and storage.
- Managed inventory levels to ensure optimal product availability and reduce waste.
- Created promotional strategies that boosted seafood sales during peak seasons.
- Analyzed customer feedback to refine product offerings, enhancing customer satisfaction in seafood department.
- Wrapped, weighed, and labeled seafood cuts for display.
- Prepared and placed seafood cuts and products in the display counter to appeal to customers.
- Maintained cleanliness and organization of seafood display cases.
- Provided detailed information to customers about available seafood products and self-service items.
Education
Associate of Applied Science - Culinary Arts
New York Institute of Technology
Central Islip, NY05-2000
Skills
- Excellent customer service
- Attention to detail
- Problem-solving
- Time management
- Teamwork and collaboration
- Flexible and adaptable
- Friendly, positive attitude
Certification
- Currently have Food Managers Certificate for NYS
Timeline
Self-employed - Deli Owner
The Bigger Bagel & Deli
09.2019 - 07.2026
Self-employed, Sprinkler & Landscaping
Hydro Terra Enterprises
04.2009 - Current
Seafood Manager / Assisant Deli Manager
Wild By Nature
07.2001 - 06.2004
Associate of Applied Science - Culinary Arts
New York Institute of Technology