Keith Rogers-Brennan
Webster,MA
Summary
Dynamic retail professional with proven skills in customer engagement and sales techniques. Experienced in training staff and managing daily operations, ensuring exceptional service and inventory management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail Keyholder
Zales The Diamond Store
Auburn, Massachusetts
2023 - Current
- Opened and closed the store, ensuring security and compliance with procedures.
- Assisted customers in selecting jewelry, providing personalized service and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Greeted customers upon entry and assisted them in locating products.
- Trained new staff on sales techniques, customer service standards, and operational policies.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Collaborated with management to implement promotional events and improve store performance.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Cashier
Family Dollar
Webster, Massachusetts
04.2021 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions accurately and efficiently at Family Dollar.
- Maintained organized cash register and ensured adequate change supply.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and provided friendly service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Enforced store policies regarding theft prevention and loss control measures.
- Scanned merchandise and managed inventory levels on the sales floor.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
DTS Lead
Biglots
Webster, Massachusetts
07.2015 - 02.2021
- Coordinated shipments and received products in a timely manner.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Trained staff on proper stock handling and safety procedures.
- Provided training and guidance to team members related to inventory management procedures.
- Organized storage areas to maximize space and improve accessibility.
- Monitored product quality and reported discrepancies to management.
- Developed effective stock rotation practices to minimize waste.
- Established and enforced picking goals for each area and zone.
- Ensured compliance with company policies and safety regulations when handling hazardous materials.
- Consistently met company and department objectives within budget and time constraints.
Education
High School Diploma -
Watertown High
Watertown, NY06-2007
Some College (No Degree) - General Studies
Jefferson Community College
Watertown, NYSkills
- Sales techniques
- Inventory management
- Customer engagement
- Staff training
- Visual merchandising
- Retail operations
- Team collaboration
- Attention to detail
- Merchandise display
- Cash handling accuracy
- Customer service
- Bank deposits
- Product display
- Customer credit management
- Active listening
- Sales leadership
- Multitasking and prioritizing
Certification
GSI Certified
References
References available upon request.
Timeline
Cashier
Family Dollar
04.2021 - 10.2023
DTS Lead
Biglots
07.2015 - 02.2021
Retail Keyholder
Zales The Diamond Store
2023 - Current
High School Diploma -
Watertown High
Some College (No Degree) - General Studies
Jefferson Community College