Keith Roghair
Sioux Center
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
IT Support Manager
Interstates
05.2012 - Current
- Manage daily operations to ensure smooth functioning of the support department.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- IT forecasting & budgeting, needs assessments, & aligning spending with company direction.
- Implement data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversee asset management and procurement, maintain established lifecycle processes.
- Set team priorities and problem-solve workflow issues to drive positive business driven outcomes.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Serve as a liaison between internal teams and partners, facilitating successful cooperation on joint projects.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Implement quality control measures to maintain high standards of service delivery.
- Contribute to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Coach and Owner
Rise Gymnastics
06.2018 - 10.2021
- Assisted in creation, implementation, operation, and sale of the small business Rise Gymnastics.
- Executed various business operations items such as coaching, training employees, financial planning, and quality control.
Education
Bachelor of Arts - Digital Media (Communications)
Dordt College
Sioux Center, IA05.2011
Skills
- Support Services
- IT Asset Management
- Microsoft Endpoint Configuration Manager
- IT Project Management
- Technical Support Management
- Administration and Reporting
- Contract & Vendor Management
- IT Process Improvement
- ITIL Framework
- IT Budgeting
- Disaster Recovery
- Project Leadership
Leadership Development
- Interstates EIL Leadership program (2018)
- Leadership Sioux Center (2021)
- Dale Carnegie (2024)
Timeline
Coach and Owner
Rise Gymnastics
06.2018 - 10.2021
IT Support Manager
Interstates
05.2012 - Current
Bachelor of Arts - Digital Media (Communications)
Dordt College
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