Keith Rosales
Baytown,TX
Summary
Highly effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 11 years of customer support knowledge-base experience.
Overview
12
12
years of professional experience
Work History
Service Engineer
Framo Houston, Inc.
06.2012 - Current
- Analyzing, troubleshooting, and diagnosing problems and providing prompt repair and solutions.
- Assist customers with remote and on-site troubleshooting of various technical issues.
- Deliver exceptional customer service during on-site visits, at times providing more in-depth training of Framo systems on board.
- Assist with scheduling and following up with inspections for OMP and approving reports for sending to customers.
- Assist home office as a superuser for new aspects of the Framo OMP.
- Coordination with vessel staff and yard personnel to carry out required service during dry docking repair periods.
- Assist Project Engineers with making parts lists for various service jobs.
- Participated in commissioning teams for Shell offshore production platforms.
- Assist piping department with measurements and evaluations of hydraulic piping on deck.
- Boosting service quality by updating technical knowledge and staying current with company product improvements.
- Ensure compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Provide comprehensive training to new engineers, fostering professional development within the team.
- Sharing field insights with local office and product development teams that contribute to design improvements and better user experiences.
- Assist office personnel with various, minor IT issues.
Education
Bachelor of Science - Mechanical Engineering
University of Texas At Austin
Austin, TX05.2012
Skills
- Technical Support and Report Preparation
- Coordination of Equipment Installation
- Measurement Techniques
- Equipment Monitoring and System Maintenance
- Interpersonal Skills
- Written and Verbal Communication
- Staff Training
- Hydraulic Systems
- Drawings and Schematics Readings
- Worksite Preparation and Customer Relations
- Diagnostics and Troubleshooting
Languages
English
Native or Bilingual
Timeline
Service Engineer
Framo Houston, Inc.
06.2012 - Current
Bachelor of Science - Mechanical Engineering
University of Texas At Austin
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