Keith S.
Bristol,PA
Summary
Experienced retail operations and golf fitting professional with a strong background in store management, customer service, and club fitting. Skilled in launch monitor analysis, equipment recommendations, and resolving daily operational issues. Focused on improving customer satisfaction and store performance.
Overview
30
30
years of professional experience
Work History
Operation Manager
Major Golf Retail
Philadelphia, Pa
03.2017 - 08.2026
- Coordinated store scheduling, labor planning, and team coverage to optimize staffing for golf retail locations.
- Managed vendor communication, purchase orders, and supplier issue resolution to ensure timely availability of golf merchandise.
- Trained managers on operating procedures and customer service standards to enhance retail workflow and team performance.
- Supported daily store operations across major golf retail locations, maintaining inventory accuracy and merchandising standards.
Golf Certified Master Club Fitter
Major Golf Retailer
Philadelphia, PA
03.2017 - 08.2026
- Fitted golf clubs to customer swing needs at major golf retailer.
- Recommended shafts, heads, and grips based on fitting data.
- Adjusted club loft, lie, and length for proper setup.
- Measured player specifications using launch monitor and fitting tools.
- Explained fitting options and equipment choices to customers.
Senior Account Exective
Northwest Paper Box
Portland, Oregon
06.1996 - 04.2016
- Supported Northwest Paper Box sales efforts through relationship-focused account management.
- Managed customer accounts for custom paper box packaging solutions.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Coordinated quotes, pricing, and order details with sales and production teams.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
Education
Some College (No Degree) - Human Resource Development
University of Alabama Guntersville
Guntersville, ALMaster Club Fitter Certification -
Callaway Golf
Carlsbad, CA02-2021
Skills
- Retail operations
- Store management
- Inventory management
- Labor scheduling
- Vendor coordination
- Purchase orders
- Retail analytics
- Retail training
- Customer relations
Timeline
Operation Manager
Major Golf Retail
03.2017 - 08.2026
Golf Certified Master Club Fitter
Major Golf Retailer
03.2017 - 08.2026
Senior Account Exective
Northwest Paper Box
06.1996 - 04.2016
Some College (No Degree) - Human Resource Development
University of Alabama Guntersville
Master Club Fitter Certification -
Callaway Golf