Keith Said

• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
• Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
• Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
• Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
• Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.

I've handled all aspects of running highly profitable wholesale and dealership parts depts. I am proficient in CCC, OPS and parts trader having used them for a 5 line wholesale dept. Before that I spent 20 years in the dealership environment doing any and everything that encompasses running a parts dept