Keith Sanderson
Houston,TX
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
18
18
years of professional experience
Work History
Banking Supervisor
TD Bank Financial Group
11.2018 - 05.2022
- Monitored banking associates for customer service.
- Maintained cash levels following procedures and policies.
- Supervised opening and closing procedures for office and vault.
- Coached associates to boost sales and service
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- leadership in a high paced sales driven environment consistently exceeding goals.
Relationship Banker
TD Bank Financial Group
09.2017 - 10.2018
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
Banking Customer Service Representative
TD Bank Financial Group
07.2016 - 08.2017
- Reviewed information in customer accounts and made recommendations for new products and services.
- Collected feedback from customers to help improve service delivery and banking processes.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bank Teller
TD Bank Financial Group
02.2015 - 06.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
Head Bartender
Alicart Restaurant Group
07.2004 - 03.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Head Bartender
The Smith
04.2014 - 04.2016
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
Bachelor - Marketing Management And Sales
New York City College of Technology
New York, NYSkills
- Customer Satisfaction
- Business Operations
- Hospitality Management
- Professional Relationships
- Service Quality
- Operational Manuals
- Regulatory Guidelines
- Restaurant Operation
- Loan Applications
- Commercial Banking
Accomplishments
- Supervised team of ten staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Award-winner in multiple banking postions.
Timeline
Banking Supervisor
TD Bank Financial Group
11.2018 - 05.2022
Relationship Banker
TD Bank Financial Group
09.2017 - 10.2018
Banking Customer Service Representative
TD Bank Financial Group
07.2016 - 08.2017
Bank Teller
TD Bank Financial Group
02.2015 - 06.2016
Head Bartender
The Smith
04.2014 - 04.2016
Head Bartender
Alicart Restaurant Group
07.2004 - 03.2014
Bachelor - Marketing Management And Sales
New York City College of Technology