Anabel Herrera Saez

Banco Metropolitano

09.2009 - 10.2019

Maintained cash levels following procedures and policies.
Reduced operational errors with thorough training of new employees on bank policies and procedures.
Ensured a secure environment for customers and employees by adhering to security protocols in daily operations.
Contributed to business development efforts, actively participating in community events as a representative of the bank.
Monitored banking associates for customer service.
Supported sales initiatives, collaborating with colleagues to create targeted marketing campaigns for new products or services.
Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
Streamlined workflow processes, implementing time-saving strategies that increased overall operational efficiency within the branch office.
Maintained excellent customer service standards, addressing customer concerns promptly and professionally.
Achieved exceptional customer retention rates by delivering personalized banking solutions tailored to individual client needs.
Ensured accurate record-keeping by overseeing proper documentation of transactions according to established guidelines.
Promoted a culture of continuous learning, encouraging professional development opportunities for all staff members within the branch.