Keith Sandt Jr.
Easton,PA
Summary
Proven achiever with extensive experience in customer service and team collaboration, notably at FedEx where I enhanced package handling efficiency and safety. Skilled in complaint handling and utilizing active learning to improve team performance and customer satisfaction. Excelled in roles requiring strong work ethic and problem-solving abilities, significantly contributing to operational success and positive customer relations. Seasoned Customer Associate with 12 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Customer Associate
Giant Food Stores
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
General Laborer
Hicks Paving / Septic
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
General Laborer
Supreme Metro
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
Groundsman Helper
Nelsons Tree Service
- Maintained clean and organized work environment for efficient operations and hazard reduction.
- Assisted in the removal of hazardous trees to ensure public safety and minimize property damage.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Operated various tools and equipment for proper grounds maintenance, such as mowers, trimmers, and blowers.
- Adhered to all safety protocols during operation of power tools or heavy machinery for accident prevention purposes.
Package Handler
FedEx
12.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Shift Manager
Pizza Hut
01.2018 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Easton Area High School
Easton, PASkills
- Active Learning
- Complaint Handling
- Money handling abilities
- Teamwork and Collaboration
- Sales and Upselling
- Customer Relations
Timeline
Package Handler
FedEx
12.2022 - Current
Shift Manager
Pizza Hut
01.2018 - 04.2022
Customer Associate
Giant Food Stores
General Laborer
Hicks Paving / Septic
General Laborer
Supreme Metro
Groundsman Helper
Nelsons Tree Service
Easton Area High School
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