Keith Scott
Newport News,VA
Summary
Dynamic management professional recognized for enhancing productivity and ensuring efficient task completion. Core competencies include operational strategy, team leadership, and conflict resolution, which drive organizational success. Demonstrates exceptional communication, adaptability, and problem-solving skills to achieve strategic objectives. Committed to continuous personal and professional growth within a challenging environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Live Money Management
New York, NY
09.2016 - Current
- Oversaw social media influencers in establishing connections with various branding companies.
- Coordinated performance setups tailored to client requirements.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership during times of organizational change or crisis situations.
Customer Service Representative
Foundever/Sitel
Miami, FL
12.2022 - 06.2024
- Inbound Customer service help and problem solution advice
- Performed data entry for customer information and orders
- Managed client records
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered calls from customers
- Answered general questions
- Resolved customer information and complaints
- Handled online orders and credit card transactions
- Performed customer service surveys
Computer Helper
Yonkers Public Library
Yonkers, NY
12.2015 - 01.2017
- Resolved computer issues ranging from basic functionality to system reprogramming.
- Assisting clients with navigating through Internet Explorer, Microsoft Office, and other applications.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Detailer
Wilson Waxes Inc
Bronxville, NY
01.2010 - 09.2015
- Conducted complete car cleaning services.
- Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
Flagger and Office Asst
San Mateo Construction
White Plains, NY
09.2006 - 09.2015
- Managed traffic movement and ensured speed reduction at Con Edison construction locations.
- Utilized radio communication systems effectively when communicating with other flaggers or supervisors.
- Served as an information source for motorists regarding alternate routes due to road closures.
Floater
Express Employment Professionals
White Plains, NY
07.2013 - 08.2015
- With hope to gain permanent positions
- Also any other maintenance related duties as instructed by my supervisor
Maintenance
Empire City Casino
Yonkers, NY
08.2007 - 11.2007
- Responsible for the cleaning of the main casino floor
- The removal of garbage inside and outside of the casino
- Also any other maintenance related duties as instructed by my supervisor
Lab Technician
Charles River Laboratory
Tarrytown, NY
05.2006 - 07.2006
- Performed laboratory maintenance duties.
- Assisted with research projects by gathering data and performing experiments.
- Prepared specimens and forms for transport to outside laboratories.
- Performed daily housekeeping tasks driving efficient laboratory operations.
Mover
Bekins Moving and Storage
Brewster, NY
09.2005 - 01.2006
- Transported furniture from residences to storage warehouse.
- Loaded and unloaded moving trucks with efficiency and care, ensuring no damage to items.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Managed inventory of moving supplies, restocking as necessary.
Stock
CVS Pharmacy
Scarsdale, NY
06.2005 - 09.2005
- Stocked shelves efficiently and accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant
Parks and Recreation
Yonkers, NY
07.2004 - 09.2004
- Assisted park director with everyday upkeep of the parks
- Daily duties were given and they were completed in that order as instructed
Education
Trade school - Electronic Systems
Lincoln Tech
Mahwah, NJ06.2009
Skills
- Computer Hardware
- Research
- Customer service
- Organizational skills
- Leadership
- Data analysis skills
- Social media management
- Data entry
- Sales strategy
- Team building
- Performance analysis
- Time management
- Effective communication
- Conflict resolution
- Client relationship management
- Problem solving
- Business planning
- Multitasking capacity
- Work prioritization
- Product management
- Disciplinary techniques
- Relationship building
- Profit and loss management
- Expense tracking
- Teamwork and collaboration
- Contract management
- Key performance indicators
- MS office
- Customer relations
- Problem resolution
- Risk management
- Excellent communication
Certification
Driver's License, 07/01/21, 02/01/30
Electronic System Technician
References
Available upon request
Knowledge Of Systems
- Microsoft Office
- Microsoft Outlook
- OSHA
- Salesforce
- Mastermind
- Avaya
- Excel
- PowerPoint
- TurboTax
- Quickbooks
- Adobe Workshop
- Quickbooks
- Checksoft
Timeline
Customer Service Representative
Foundever/Sitel
12.2022 - 06.2024
Manager
Live Money Management
09.2016 - Current
Computer Helper
Yonkers Public Library
12.2015 - 01.2017
Floater
Express Employment Professionals
07.2013 - 08.2015
Detailer
Wilson Waxes Inc
01.2010 - 09.2015
Maintenance
Empire City Casino
08.2007 - 11.2007
Flagger and Office Asst
San Mateo Construction
09.2006 - 09.2015
Lab Technician
Charles River Laboratory
05.2006 - 07.2006
Mover
Bekins Moving and Storage
09.2005 - 01.2006
Stock
CVS Pharmacy
06.2005 - 09.2005
Assistant
Parks and Recreation
07.2004 - 09.2004
Trade school - Electronic Systems
Lincoln Tech
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