Bryan Rogers
Broomfield,Colorado
Summary
Dedicated and results-driven professional with a solid background in business administration, aiming to leverage my extensive managerial experience and current pursuit of Cybersecurity and Information Assurance at Western Governors University to transition into a rewarding career in the Information Technology field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
University Auto Parts
05.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Served as main point of contact for IT related issues for a group of 12 locations
- Guided users with troubleshooting using diagnostic tools
- Diagnosed and resolved technical hardware and software issues
- Researched latest technology and products to stay abreast of current trends
- Corrected hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs
- Identified appropriate resolutions during network outages or periods of reduced performance
- Kept network scalable to meet current and expected performance requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science (B.S.) - Cybersecurity and Information Assurance -
Western Governors University
Salt Lake City, UT12.2024
Bachelor of Arts (B.A.) - Business Administration -
University of New Mexico
Albuquerque, NM05.2013
Skills
- Customer Service
- Firewalls
- VPN Administration
- Linux
- Windows
- Technical Support
- Network Security
- Computer Hardware
- SIEM
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- ITIL Foundations V4
Timeline
Manager
University Auto Parts
05.2013 - Current
Bachelor of Science (B.S.) - Cybersecurity and Information Assurance -
Western Governors University
Bachelor of Arts (B.A.) - Business Administration -
University of New Mexico
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