Keith Shufelt
Tavares,USA
Summary
Dynamic customer service professional with over 10 years of hospitality experience, dedicated to enhancing guest satisfaction through effective problem-solving and a proactive approach. Proven ability to troubleshoot issues swiftly and efficiently, ensuring a seamless experience for all patrons. Eager to leverage strong interpersonal skills and a growth-oriented mindset in a new career opportunity that values exceptional service and teamwork. Committed to fostering positive relationships and creating memorable experiences for guests.
Overview
17
17
years of professional experience
Work History
Waiter
TAPS Downtown Tampa
Tampa, FL
10.2023 - Current
- Delivered and maintained a positive guest environment through quality guest service and accurate and prompt food delivery.
- Worked with staff in kitchen to make sure meals were delivered by the accurate time.
- Enhanced guest satisfaction through open and positive communication about our menu and any "specials" we are promoting and informing our guest of any adjustments we can make to fit their pallet or allergy.
- Kept up with restaurant "sidework" during shift such as polishing silverware, and restocking napkins and condiments.
- Made sure dinning room and waiter areas were cleaned and organized up to health standards.
Assistant Restaurant Manager
Norwegian Cruise Line, The Pride of America
Honolulu, HI
08.2019 - 06.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on restaurant policies, procedures, and customer service excellence.
- Facilitated team meetings to communicate goals, updates, and performance expectations effectively.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
Front Desk Night Auditor
Holiday Inn Express Orlando South
Davenport, FL
11.2017 - 08.2019
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Resolved guest inquiries and issues promptly, enhancing overall customer satisfaction.
- Collaborated with housekeeping to ensure room readiness and guest comfort throughout shifts.
- Implemented process improvements that streamlined nightly audit procedures and reduced discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
Uber Driver
Self Employed
Central, FL
08.2017 - 10.2017
Landscaping Services
Ludlows
Davenport, FL
02.2016 - 07.2016
Dishwasher
Mama Louise
Dr. Philips, FL
12.2015 - 01.2016
Education Advisor
Softrock
Orlando, FL
02.2015 - 06.2015
Turnstile Attendant
Universal Orlando Resort
Orlando, FL
06.2014 - 02.2015
Sales and Marketing
Floradel
Orlando, FL
03.2014 - 04.2014
Luggage Services
Bags, Inc.
Orlando, FL
07.2011 - 02.2014
- Disney’s Art of Animation Resort and Pop Century Resort
Pharmacy Technician
Walgreens Distribution Center
Orlando, FL
08.2009 - 04.2011
Education
Fort Walton Beach High School
Fort Walton Beach, FL01-2009
Skills
- Strong multitasking
- Professional appearance
- Fine dining
- Time management
- Customer service
- Attention to detail
Timeline
Waiter
TAPS Downtown Tampa
10.2023 - Current
Assistant Restaurant Manager
Norwegian Cruise Line, The Pride of America
08.2019 - 06.2023
Front Desk Night Auditor
Holiday Inn Express Orlando South
11.2017 - 08.2019
Uber Driver
Self Employed
08.2017 - 10.2017
Landscaping Services
Ludlows
02.2016 - 07.2016
Dishwasher
Mama Louise
12.2015 - 01.2016
Education Advisor
Softrock
02.2015 - 06.2015
Turnstile Attendant
Universal Orlando Resort
06.2014 - 02.2015
Sales and Marketing
Floradel
03.2014 - 04.2014
Luggage Services
Bags, Inc.
07.2011 - 02.2014
Pharmacy Technician
Walgreens Distribution Center
08.2009 - 04.2011
Fort Walton Beach High School