Keith Stevens

• Effectively resolved insurance rejections and other billing issues.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Learned to use the Liberty computer system that gives profitability data and has other interesting features compared to large corporations.
• Learned to use different wholesalers and buying groups to enhance profitability.
• Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

• Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines. Results at 5/5 in all the top 5 metrics measured.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction. Encouraged staff to treat customers with old time values and personal attention. Doubled prescription volume in 5 years.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Encouraged staff to extend themselves and study for a profession.
• Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards. Present store classed as an "Excellent" store for customer service.
• Developed a strong team through effective recruitment, training, and performance management strategies.

• Discussed medical histories with patients in effort to provide most effective medical advice. .Worked closely with my interns in this area to assess progress and maturity.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction. Helped staff meet CE requirements by regular monitoring.
• Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy. Submitted regular feedback centrally on computer upgrades.
• Trained pharmacy interns and newly hired pharmacy technicians. Encouraged 3 Interns to join the company.

Qualified from the Brighton School of Pharmacy in the United Kingdom and worked in several management positions.

I initiated the change to computerized stock control for the Clark Care group, a new technology.

Took the FPGEC exams in the year 1998 to practice in the USA with a scaled score of 103.

Ran a medical office pharmacy as superintendent.