KEITH THORBURN
Aynor,South Carolina
Summary
Proven expertise in client relationship management and data management, consistently enhancing customer satisfaction through effective communication and strategic enrollment processes. Skilled in leveraging technology to streamline operations, ensuring meticulous record-keeping and high-quality service delivery. Recognized for delivering results that improve client engagement and operational efficiency.
Overview
34
34
years of professional experience
Work History
Insurance Benefits Specialist
Cornerstone Senior Services
Aynor, SC
05.2018 - Current
- Coordinated confidential meetings with clients to assess healthcare needs.
- Ensured high-quality customer service for ongoing client relations.
- Leveraged software applications to manage information efficiently across organizations.
- Maintained detailed records of all client interactions and documentation.
- Adjusted strategies to align with changing client demands and priorities.
- Assisted employees in enrolling in benefit plans and explaining available options.
- Processed benefit enrollment forms, changes, and terminations accurately.
- Coordinated open enrollment activities, including meetings and communication campaigns.
Insurance Specialist
The Assurance Group (TAG)
High Point, NC
04.2011 - 04.2018
- Collaborated with healthcare facilities to process insurance claims efficiently.
- Created proposals and presentations using various software tools to support client engagement.
- Managed appointment scheduling and responded to customer service requests effectively.
- Ensured client confidentiality during assistance with healthcare-related inquiries.
- Recognized and fulfilled client healthcare needs, with attention to detail.
- Worked alongside external agencies to deliver necessary services or materials for clients.
Insurance Agent
Bankers Life and Casualty
Wilming, NC
08.2010 - 04.2011
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Negotiated contracts between insurers and insured parties for favorable terms.
- Developed comprehensive insurance plans tailored to individual client needs.
- Prepared required documents including applications, endorsements, and renewals.
- Maintained accurate records of all insurance transactions using software systems.
- Scheduled meetings with prospective clients to present available products.
- Generated reports on sales activities and progress towards targets.
- Assessed customer risk levels and recommended suitable coverage options.
Outside Sales Representative
Michael Boyd & Asscociates
Atlanta, GA
10.2007 - 05.2010
- Managed representation for 20 manufacturers of furniture, lighting, and accessories across South Carolina and North Carolina.
- Sustained over 300 accounts to enhance customer engagement and loyalty.
- Cultivated new client partnerships to drive business growth, and increase revenue.
- Implemented effective merchandising techniques to improve product display effectiveness.
- Delivered high-quality customer service by swiftly addressing concerns and inquiries.
- Identified new business opportunities through the analysis of market trends and competitor activities.
- Attended industry trade shows to promote products and services effectively.
- Researched potential clients, identified decision makers, and developed strong relationships with them.
Vice President of Sales and Marketing
Murrow Furniture Galleries
Wilmington, NC
06.2006 - 10.2007
- Supervised 14-member staff to improve team efficiency and performance.
- Developed strategic marketing plans, including sales forecasts and quotas.
- Managed advertising and promotions to enhance brand visibility.
- Conducted recruitment and sales training to cultivate a skilled workforce.
- Oversaw merchandise purchasing and inventory management to optimize stock levels.
- Analyzed competitive markets to uncover trends and growth opportunities.
- Designed employee incentive programs that fostered high performance.
- Reviewed competitor activities to maintain industry leadership.
Outside Sales Representative
Michael Boyd & Associates
Atlanta, GA
07.2003 - 06.2006
- Represented 20 manufacturers of furniture and accessories across five Southeastern states.
- Managed over 400 accounts, achieving top sales and new account openings in 2004.
- Exceeded annual sales goals through strategic relationship development with existing clients.
- Organized client visits, presentations, product demonstrations, and trade shows to showcase offerings.
- Responded to inquiries from prospective customers regarding product features and services.
- Researched competitors' products and pricing strategies to identify market opportunities.
- Analyzed market trends to uncover potential sales avenues for revenue growth.
Sales Representative
Southern Accessories Today
Atlanta, GA
07.1999 - 06.2003
- Represented 21 manufacturers in furniture, lighting, accessories, and upholstery across North Carolina, South Carolina, and Virginia.
- Achieved largest sales growth in 2002 and 2003.
- Doubled sales volume for territory in first year.
- Managed over 200 accounts to ensure high levels of customer satisfaction.
- Developed key client relationships to promote repeat business.
- Conducted market research to uncover potential sales opportunities and evaluate customer needs.
- Generated new sales leads through cold calling and networking initiatives.
- Provided technical support for customers utilizing company products.
Store Manager
Southland Furniture Galleries
Little River, SC
12.1995 - 05.1999
- Supervised 18-member staff, ensuring compliance with customer service standards.
- Recruited and trained new employees to enhance team performance.
- Managed hiring processes and merchandise purchasing to optimize inventory control.
- Monitored inventory levels and reordered stock to maintain availability.
- Prepared monthly sales reports detailing figures, expenses, and profits.
- Organized promotional events to boost product awareness and drive sales.
- Created weekly work schedules for store personnel to ensure operational efficiency.
- Improved operational productivity by identifying issues and implementing process enhancements.
Store Manager
The Furniture Patch of Calabash
Calabash, NC
06.1991 - 10.1996
- Recruited, trained, and supervised new employees to enhance team capabilities.
- Planned promotions based on market trends to boost sales.
- Managed daily banking activities, including deposits and withdrawals.
- Created weekly work schedules for store personnel to optimize coverage.
- Organized promotional events to elevate product visibility.
- Conducted daily operations, ensuring adherence to opening, closing, and cash handling procedures.
- Resolved customer concerns by actively listening and providing swift solutions.
- Provided leadership and mentoring to new hires on company programs.
Education
BBA - Furniture And Marketing
High Point University
High Point, NC05-1991
Skills
- Knowledge of personal computer operations including Word, Excel, Powerpoint and PowerSchool programs
- Customer service and support
- Data management
- Client relationship management
- Record keeping
- Presentation development
- Employee orientation
- Time management
- Active listening
References
Michael Boyd
4523 Kings Chase NE
Marietta, GA 30067
404-372-9766
michaelboyd85@gmail.com
Direct Supervisor with Michael Boyd & Associates
Kandi Fleming
3030 Cooper Collins Road
Aynor, SC 29511
843-455-3227
kfleming@horrycountyschools.net
Friend
Phillip Sellers
118 Robert Stevenson Drive
Wilmington, NC 28409
910-233-8934
phil@shopcustomhome.com
Co-worker and Warehouse manager at Murrow Furniture Galleries
Timeline
Insurance Benefits Specialist
Cornerstone Senior Services
05.2018 - Current
Insurance Specialist
The Assurance Group (TAG)
04.2011 - 04.2018
Insurance Agent
Bankers Life and Casualty
08.2010 - 04.2011
Outside Sales Representative
Michael Boyd & Asscociates
10.2007 - 05.2010
Vice President of Sales and Marketing
Murrow Furniture Galleries
06.2006 - 10.2007
Outside Sales Representative
Michael Boyd & Associates
07.2003 - 06.2006
Sales Representative
Southern Accessories Today
07.1999 - 06.2003
Store Manager
Southland Furniture Galleries
12.1995 - 05.1999
Store Manager
The Furniture Patch of Calabash
06.1991 - 10.1996
BBA - Furniture And Marketing
High Point University