Sharon Williams
Houston
Summary
Hardworking Collections Specialist adapt at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail and Senior level Customer Service with the experince of PHi- Referrals- verifying and providing members benefit cost Share Offering over 10 years of experience and a driven mentality. Seasoned in overcoming objectives.
Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Overview
18
18
years of professional experience
4006
4006
years of post-secondary education
Work History
Insurance Benefits Specialist
Anthem Elevance Health
Houston
09.2022 - 02.2026
- Provide multiple task providing and verifying members benefit- cost shares with CCA-Commercial plans as well as employer plans.
- Assist with filing grievance and appeals on members behalf.
- Take members monthly payments.
- Assist members with obtaining referrals.
- Assist members with scheduled appointments.
Medical Claims Specialist
Assurance Health Care Inc
09.2021 - 07.2022
- Inbound claims calls.
- Providing claims status, eligibility and benefits.
- Supervisor call de-escalate calls.
- Provide insurance plan coverages.
Collections Representative
ARS National Services
Houston
05.2018 - 08.2021
- Collections for loans.
- High volume incoming calls.
- Some outbound calls.
Human Resources Manager
Houston Harris Divisional Patrol Service
Houston
02.2016 - 03.2018
- Screen all new employees background.
- Add all new employees in Quick Books for payroll.
- Report all applicants in OIG for child support.
- File and follow up with all unemployment benefits in a timely manner to TWC.
- Made sure all officers were properly reported to DPS.
Medical Claims Processor
Sutherland
Houston
05.2015 - 01.2016
- Assisted with processing medical claims.
- Trainer for new employees.
- Meeting the daily claim quota requirements provided.
Collections Specialist
Pridestaff/ Getix
Houston
11.2014 - 04.2015
- Collector inbound/outbound calls to hospitals, lawyers, clients.
- Collecting on outstanding medical bills.
- High volume outgoing and incoming calls.
Receptionist/Secretary
States Health Inc
Houston
06.2012 - 11.2014
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Responded to requests via telephone and email.
- Meetings with TWC for employee unemployment verification.
- Screening, scanning, verifying and checking new or potential employer verifying patient insurance.
- Assisted with the onboarding process of new hires.
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Recruited and screened qualified potential employees.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and Quick Books knowledge.
- Established and monitored employee pay scales.
Secretary Assistant
Empathy Care Inc
Houston
01.2008 - 05.2012
- Answered all inbound calls and directed call to the appropriate person/department.
- Filing, faxing and scanning.
- Assisted with recruitment.
- Background checks.
- Provided clerical support to company employees, including copying, faxing, scanning and file management.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Set up and updated customer accounts with interactions, payments and personal information.
- Responded to customer requests via telephone and email.
- Copied, logged and scanned supporting documentation.
- Greeted visitors.
Office Manager/ Receptionist
Oak West Health Care
Houston
- Assistant to administrator.
- Supported Administrator with daily operational functions.
- Answered multi-line telephone inquiries from clients, vendors and the public.
- Assisted with payroll duties.
- Organized staff meetings and activities.
- Verified insurance for all patients.
Education
Texas Southern University
Houston, TXHigh school diploma or GED -
Ross shaw Sterling
Houston, TXSkills
- Quick books
- Office Management
- HR sourcing
- Scheduling
- Customer service
- Training
- Human Resources
- Management
- Receptionist
- Organizational Skills
- Human Resources Management
- Collections
- ICD-9
- Typing
- Excel
- Computer Skills
- Microsoft Excel
- ICD-10
- Collection experience
- Multi-line phone systems
- Microsoft excel, Word and power point proficient
- Team player
- Data Entry
- Excellent phone demeanor
- Insurance knowledge
- Self-motivated
Timeline
Insurance Benefits Specialist
Anthem Elevance Health
09.2022 - 02.2026
Medical Claims Specialist
Assurance Health Care Inc
09.2021 - 07.2022
Collections Representative
ARS National Services
05.2018 - 08.2021
Human Resources Manager
Houston Harris Divisional Patrol Service
02.2016 - 03.2018
Medical Claims Processor
Sutherland
05.2015 - 01.2016
Collections Specialist
Pridestaff/ Getix
11.2014 - 04.2015
Receptionist/Secretary
States Health Inc
06.2012 - 11.2014
Secretary Assistant
Empathy Care Inc
01.2008 - 05.2012
Office Manager/ Receptionist
Oak West Health Care
Texas Southern University
High school diploma or GED -
Ross shaw Sterling