Tylia Robinson
Raleigh,NC
Summary
Dynamic and motivated professional seeking a role within a forward-thinking organization that fosters collaboration and continuous learning. Committed to leveraging new technologies and innovative practices to drive organizational success and enhance operational efficiency. Eager to contribute to a team that values growth, creativity, and excellence. Passionate about making a meaningful impact while advancing personal and professional capabilities.
Overview
10
10
years of professional experience
Work History
Insurance Benefits Specialist
Humana- Senture
08.2024 - Current
- Assist members with selecting and enrolling in appropriate benefit plans during open enrollment periods
- Respond to member inquiries regarding benefit coverage, eligibility, and claims procedures.
- Communicate claim status updates to members
- Distribute benefit information materials, including summaries of coverage and plan documents and ID cards
Cashier
Food Lion
12.2022 - 03.2024
- Processing sales: Scanning items, totaling purchases and ringing up sales
- Handling payments: Collecting payment, giving change, and processing coupons and discounts
- Providing customer service: Answering customer questions, resolving issues and facilitating returns
- Maintaining the register: Balancing the cash register
Client Service Manager
The Nutra Company
12.2017 - 09.2022
- Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
- Utilized Woo Commerce software for data entry of customer service information for accuracy and quality control
- Provided customers with product and service information
- Identified, researched, and resolved customer issues
- Researched misapplied payments
Optometric Technician
The Eye Center
09.2016 - 11.2017
- Insurance verification
- Patient check in/out
- Answering incoming calls, emails and faxes
- Scheduling current/future appointments
- Collect payments via credit, debit and cash
Appraisal Service Representative
Appraisal Nation
11.2015 - 08.2016
- Recruiting of new clients
- Negotiating pricing
- Answering phones and respond to client/vendor questions
- Identify, research and resolve client/vendor issues using problem solving skills
- Assist with on the job training for new employees
Education
Bachelors of Arts - Psychology
North Carolina Central University
12.2019
Skills
- Interviewing
- Microsoft Outlook
- Public Health
- Customer Service
- Supervising skills
- Problem-Solving
- Administrative Experience
- Live Chat
- Medical scheduling
- Medical Terminology
Timeline
Insurance Benefits Specialist
Humana- Senture
08.2024 - Current
Cashier
Food Lion
12.2022 - 03.2024
Client Service Manager
The Nutra Company
12.2017 - 09.2022
Optometric Technician
The Eye Center
09.2016 - 11.2017
Appraisal Service Representative
Appraisal Nation
11.2015 - 08.2016
Bachelors of Arts - Psychology
North Carolina Central University
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