Keith Thurston
Phoenix,AZ
Summary
Dynamic Store Manager with proven success at CubeSmart, enhancing customer satisfaction through effective training and mentoring. Skilled in problem-solving and inventory management, I improved operational efficiency and reduced shrinkage rates. Adept at leading teams in fast-paced environments, I foster strong customer relations and ensure exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Store Manager
CubeSmart
Apache Junction, AZ
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Grocery Manager
Safeway
11.2020 - 07.2024
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
Window Installer
Coaxco
Phoenix, AZ
05.2011 - 06.2024
- Maintained a clean worksite, ensuring the least amount of disruption to clients'' homes during the installation process.
- Installed various window types in both residential and commercial buildings.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Enhanced team productivity through effective collaboration and communication during window installations.
- Improved customer satisfaction by ensuring proper installation and maintenance of windows in residential homes.
- Specialized in fitting sliding doors and hinged doors with special-order glass panels.
- Managed inventory of tools and supplies needed for each project, minimizing delays due to lack of necessary materials or equipment.
- Regularly lifted Number pounds while working in extreme weather conditions or on heights greater than Number feet.
- Increased project efficiency by accurately measuring window spaces and following installation guidelines.
- Adjusted window frames to provide exact fit of new window panes.
- Established strong relationships with clients through professional demeanor and exceptional customer service.
- Participated in ongoing professional development opportunities related to window installation techniques and materials.
Education
Diploma - General Studies
Glendale High School
Glendale, AZ05.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
Timeline
Store Manager
CubeSmart
12.2024 - Current
Grocery Manager
Safeway
11.2020 - 07.2024
Window Installer
Coaxco
05.2011 - 06.2024
Diploma - General Studies
Glendale High School