KEITH TRESTED
Delray Beach,FL
Summary
Dynamic operations supervisor with a proven track record at Baptist Health Hospital, enhancing team productivity through effective coaching and staff evaluation. Skilled in conflict resolution and customer service, I foster a culture of excellence, achieving high customer satisfaction while streamlining processes to adapt to changing demands.
Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Baptist Health Hospital
Boca Raton, FL
10.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervisor
Professional Restorations
Baltimore, MD
07.1997 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-1980
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Coaching and mentoring
- Staff evaluation
- Inventory control
- Problem-solving
Accomplishments
- Supervised team of 40 staff members.
Certification
- dale carniege Training - 2010
Timeline
Supervisor of Operations
Baptist Health Hospital
10.2022 - Current
Supervisor
Professional Restorations
07.1997 - 09.2022
High School Diploma -
Brentwood High School