Accomplished Customer Success Manager with 10+ years of experience in managing high-value accounts and building strong client relationships in manufacturing, technology, and SaaS industries. Proficient in CRM systems including Salesforce, SAP, and NetSuite, as well as project management and cross-functional collaboration. Demonstrated success in aligning product solutions with client needs, improving client satisfaction, and driving revenue growth. Collaborates with executive leadership to enhance customer retention and operational processes.